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Developer answers

Showing all content posted by Kiba_Stream, Guga, trainfender, Nyctea, miserySeason, Blackb1rd, dev-george, Chernobyl_52, Natalino, Damirka_EA or TheWay and posted in for the last 365 days.

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  1. Yesterday
  2. TheWay

    Stolen account

    @lhw3367751 Hello sir, as Xarc wrote, we can get your items back, please make sure to change the password to both game and your mail, or for the security reasons also change the mail that your are having signed to your game. Also, as Xarc wrote too, please enable the 2 factor authentication for your account.
  3. TheWay

    Regular Server connection lost

    @Painecx Hello sir, please contact our support center through the game launcher about this issue, you can see the instruction how to submit a report in the topic that I am sharing below:
  4. Last week
  5. Chernobyl_52

    Патч 0.12.4.6440

    Добавил пояснение.
  6. Внимание! Завтра мы планируем включить серверные кики по высокому пингу. Лимит будет выставлен в 250 и он будет понижен до компромиссного значения в течение времени тестирования. Кик будет не мгновенный по достижению значения лимита. Вам нужно будет пробыть с пингом выше значения лимита в течение несколько секунд, чтобы вас кикнуло.
  7. Chernobyl_52

    Патч 0.12.4.6440

    Внимание! Завтра мы планируем включить серверные кики по высокому пингу. Лимит будет выставлен в 250 и он будет понижен до компромиссного значения в течение времени тестирования. Кик будет не мгновенный по достижению значения лимита. Вам нужно будет пробыть с пингом выше значения лимита в течение несколько секунд, чтобы вас кикнуло.
  8. TheWay

    Is Tarkov Killing my SSD?

    @NorthernFist Hello sir, I would recommend you to run the diagnostics to check the health of your disk, maybe something is wrong with it and it is causing it to get the 100% use just by one app.
  9. TheWay

    How to address launcher-errors to support

    @SuzuranCrow Hello sir, as a different user already wrote you for such cases you can use the https://www.escapefromtarkov.com/support or our support section of the Forums - https://forum.escapefromtarkov.com/forum/109-technical/ About your issue, please first try the following: Temporarily turn off your antiviruses (including Windows Defender) Start the launcher as administrator and try again. Update all drivers of your computer. If the issue still occurs, then you can try to use the mobile hotspot from your phone to see if it is not something with your network. Please inform us here if it helped you.
  10. TheWay

    Can't move primary weapon in menu

    @kuracmc Hello sir, please contact our support center through the game launcher about this issue, you can see the instruction how to submit a report in the topic that I am sharing below: Also a recorded video attached to the report (as a link) could be very helpful to identify the issue you are having.
  11. TheWay

    Can't matchmake in interchange

    @stefjken Hello sir, how many servers are you having selected in your game launcher? Or are you using the auto option?
  12. Всем добрый день! Мы, как и большинство людей в мире, поддерживаем меры по борьбе с новой мировой проблемой, коронавирусом, и в конце прошлой недели перешли на удалённый метод разработки. Всё прошло как надо и мы можем практически в полную силу работать из своих домов. Следующий небольшой патч будет 12.4.2, который исправит некоторые основные причины фризов и статтеров. Сразу после него мы планируем подготовить и выпустить обновление 12.5, в котором будет: Механика быстрого лечения(по завершении рейда) Настройки пост-обработки (резкость, цветокоррекция и т.д.) Оптимизация рендеринга для некоторых оптических приспособлений Различные багфиксы Улучшения качества жизни игроков, такие как например зависимость чувствительности мыши от увеличения оптики Дальнейшая разработка проекта разделена на обновления - 12.6, 12.7, и т.д. таким образом, следующий патч 0.12.6 также будет исправлять баги и повышать оптимизацию, но в нём будет и некоторый контент. Также, мы хотели бы отметить что стабильность игры и борьба с читерами приоритет №1 для нас. В последнее время, большое количество нечестных игроков и запрещённого ПО были заблокированы, и продолжают блокироваться каждый день. Борьба с ними никогда не останавливалась и не остановится. Нынешняя ситуация в мире очень непростая. Поэтому мы желаем вам крепкого здоровья, будьте осторожны, оставайтесь дома, в безопасности - играйте в игры, читайте книги, оставайтесь на связи с друзьями, и расслабляйтесь насколько это возможно. Мы проживаем исторический момент. Он жестокий, но он пройдёт и всё снова станет хорошо. Спасибо! Команда BSG. #stayhome #оставайтесьдома #EscapefromTarkov
  13. TheWay

    Status update #stayhome

    Good day to all! We, like most people in the world, support measures to combat the new global problem, coronavirus, and, at the end of last week, we moved to remote development. Everything went ok and we are almost fully operational from our homes. The next small update version 12.4.2, which will contain several major freezes and stuttering fixes. Right after it we plan to prepare and release update 12.5, which will contain: Quick healing feature (at the end of the raid) Post-effects settings (sharpness. color grading setting etc.) Some optics rendering optimizations Various bug fixes QoL improvements, such as the dependence of mouse sensitivity on the magnification of optics Further development of the project is divided into patches - 12.6, 12.7, etc. So, the next patch 0.12.6 is also aimed at fixing bugs and optimization, but will have some new content. Also, we wanted to mention that game stability and anticheat measures is №1 priority for us. Lots of unfair players and software were banned lately and getting banned everyday. The fight against them never stopped and never will be. Current world situation is not simple and easy. So, we wish you good health, be careful and stay safe at home - play videogames, read books, keep connection with your friends and be relaxed as possible. We live in historical time. It's harsh, but it will be over and everything will be safe again. Thank you! BSG devteam TRANSLATIONS: French translation can be found here. Thanks to our Emissary @titi4600 German translation can be found here. Thanks to our Moderator @ningamertendo Portuguese translation can be found here. Thanks to our Emissary & Moderator @Alexandre_5 CZ/SK translation can be found here. Thanks to our Emissary @Snork_Svk Chinese translation can be found here. Thanks to our Chinese Emissary & Moderator @Mage_Elminster
  14. В это непростое для всего мира время мы должны приложить совместные усилия, чтобы скорее победить кризис. Поэтому друзья, оставайтесь по возможности дома, и, чтобы не было скучно, проведите это время за любимым занятием. Мы в свою очередь тоже перешли на удаленный формат работы, но делаем все от нас зависящее, чтобы процесс разработки не останавливался, а связь с вами не прерывалась. В ближайшие дни ожидайте получение различных игровых предметов. Мы не будем специальным образом анонсировать отправку, вы поймете, когда это произойдет. Наконец, с 31 марта 00:01 МСК по 4 апреля 23:59 МСК Escape from Tarkov можно приобрести со скидкой 25%. Спасибо, что остаетесь с нами, это очень ценно для всей нашей команды и дает нам силы ни на минуту не прекращать нашу работу. Берегите себя и своих близких!
  15. Natalino

    Beta key

    There are no announce dates for the open beta or how to gain access to it. So far the only way to get access is by purchasing a package of the game from our official website.
  16. TheWay

    Speed Hackers

    Gentlemen, please note that name and shame is not allowed on our Forums, if you have a video evidence for a player then please submit it in the thread that I am sharing below: Before posting the video there, please read the rules of that thread. Since the topic was answered, I am locking it. #Locked
  17. TheWay

    hackers in labs... this is rediculous

    Gentlemen, our AC system is being constantly updated and every cheater will be banned, we also created a special thread where your can submit videos of suspected cheaters, I am sharing link to it below: Before posting the video there, please read the rules of that thread. Since the topic was answered, I am locking it. #Locked
  18. Earlier
  19. @wwwxczl Hello sir, I already responded about this issue in the topic that I am sharing below, please check it: Since the topic was answered, I am locking it. #Locked
  20. TheWay

    Edge of Darkness not working

    @Jumpsstyle @wwwxczl Hello Gentlemen, when you are making an account upgrade, the system sends the difference between pre-order benefits via in-game mail. Please check it. If you have not received the benefits completely (neither loot nor a secure case has arrived) - please contact our support through the game launcher about it, you can see the instruction how to do that in the topic that I am sharing below: If, after the upgrade, you’ve gained benefits partially, you need to reset the game profile. You can make it every 3 weeks. Beware, your current game progress will be lost! The profile reset link - https://www.escapefromtarkov.com/reset-game-profile
  21. TheWay

    Major game bug

    Hello sir, please submit a report about this issue to our support center through the game launcher, our specialists will check it. You can see the instruction how to submit a report in the topic that I am sharing below: Please report all the encountered issues this way, but please remember to create one request per issue.
  22. TheWay

    Inventory bug/freeze

    @EviilDuck Hello sir, please resport this issue to our support center throug the game launcher, you can see the instruction how to do that in the topic that I am sharing below: Please also make sure to attach as much details as you can, a video can be helpful here too. Thank you for every report!
  23. TheWay

    Patch 0.12.4.6440

    @luosiheng14 Please launch the launcher as a administrator, if it is still not helping, then please try to reinstall your game. @scuffler Please contact our support center about this issue through the game launcher, sir. You can see the instruction how to submit a report in the topic that I am sharing below:
  24. TheWay

    *** EFT Newsticker ***

    We are aware of the bug with items kept in containers not being counted when performing crafting\barter. We will do our best to fix it today.
  25. TheWay

    Patch 0.12.4.6440

    We are aware of the bug with items kept in containers not being counted when performing crafting\barter. We will do our best to fix it today.
  26. TheWay

    *** EFT Newsticker ***

    Dear Escapers! The installation of the 0.12.4.6440 patch for Escape From Tarkov is complete. You can download it through the game launcher. As always, if you will encounter any bugs or issues please report them to our support center through the game launcher.
  27. TheWay

    Patch 0.12.4.6254

    Dear Escapers! The installation of the 0.12.4.6440 patch for Escape From Tarkov is complete. You can download it through the game launcher. As always, if you will encounter any bugs or issues please report them to our support center through the game launcher.
  28. TheWay

    Patch 0.12.4.6440

    Dear Escapers! The installation of the 0.12.4.6440 patch for Escape From Tarkov is complete. You can download it through the game launcher. As always, if you will encounter any bugs or issues please report them to our support center through the game launcher. Strength and Endurance skills of those players who were able to level it up to high levels or to max level have been reset. Fixed: Fixed various exploits for leveling skills Fixed invisible obstacles on Shoreline Fixed a bug when a message about the unavailability of goods would be shown above the list of offers on the flea market Fixed elevator extraction on Lab Fixed a bug which allowed to use parts of an equipped weapon for production in the hideout Fixed a bug which wouldn’t let the character run even though there is available stamina for it Fixed a bug which caused Error 228 when folding stock on the message screen Fixed sound overlapping and changed siren sounds on Interchange Weapon modding interface now has no limits on 21;9 screen format Some pop-ups now appear in the middle of the screen Strength skill now gives an additional bonus for sprint Fixed a bug which wouldn’t allow a player to fold a stock of a gun when he had melee weapon in his hands Fixed a bug which caused the main menu to not open because of an error Fixed a bug with quest progress not being shown properly in following raids Fixed an error which could occur while completing “An apple a day keeps the doctor away” and "Mentor" quests Fixed texture of CAA RS47 handguard Fixed a bug which caused an inability to crouch when having max overweight Fixed a bug with inability to pick up items when wearing Slim Field Med Pack backpack Fixed a bug with missing items when upgrading the pre-order package Fixed a bug which caused a player to get stuck on a loading screen when canceling matching Fixed Error 228 which occurred when you would try to put an item in the cells which were occupied by items recently used in crafting Fixed a bug when weapon preset wouldn’t get saved when returning to preset screen Various minor bugfixes Changed: Lowered the weight needed for leveling strength skill. Strength starts to level from 48.75 kg, until this level - the endurance skill will be leveled. Added heavy breathing when the character is out of stamina (sounds of heavy breathing and shaking hands) TRANSLATIONS: German translation of the news can be found here. Thanks to our German Moderator @ningamertendo Italian translation of the news can be found here. Thanks to our Italian Emissary and Moderator @VonGron Portuguese translation of the news can be found here. Thanks to our Portuguese Emissary @Alexandre_5 Spanish translation of the news can be found here. Thanks to our Hispanic Community Representative @MrXavito Korean translation of the news can be found here. Thanks to our Korean Emissary and Moderator @lih2677 Hungarian translation of the news can be found here. Thanks to our Hungarian Emissary @Settenke CZ/SK translation of the news can be found here. Thanks to our CZ/SK Emissary @Snork_Svk French translation of the news can be found here. Thanks to our French Emissary @titi4600 Chinese translation of the news can be found here. Thanks to our Chinese Emissary and Moderator @Mage_Elminster Japanese translation of the news can be found here. Thanks to our Japanese Emissary and Moderator @giraffy Romanian translation of the news can be found here. Thanks to our Romanian Emissary @j0zeph
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