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Showing results for tags 'hacked'.
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Hello, this is my account, its supposed to be Named Flemma, but since yesterday i cant login with my Email and neither with my login, and now my account has the name Timoha2112, i need help please.. already opened a support ticket (i have no idea why i was still logged in)
So.. I created this Topic a while ago: My friend's ticket got simply closed, and emailing "[email protected]" has not responded at all. This is rather ridiculous. My buddy (as I stated in previous post) got the EoD version of the game, and got simply his account stolen with no support or even a response at all. Is there really nothing we can do? This is insane, paying 150,- for a game, to just get it taken away without any help at all. for all we know, the account could be banned already, we have no clue.
A friend of mine, Plays EfT for around 2-3 years, and now suddenly he has gotten hacked- in a pretty serious manner; They accessed his email. (dont ask me how that happend, the mail and the account did NOT have the same passwords. They requested an email change. this went unnoticed, due to the fact BSG mails are marked as spam for some odd reason. The next thing he knew, is that he's not able to access his password, his email has been changed, and his only option to access something from his account- was due to the browser he's still logged onto. (which is normally speaking a really, bad thing). But now it's his only way to see somehow what happens to his account. He owns the 150,- version of the game, and has quite some progress on it this wipe (not that this wipe is the worst of his concerns). But I fear for him that he'll lose 150,- on this, and I know for sure that EfT would lose a loyal player due to this. The real problem starts here though: He has send an Support ticket. But due to the fact his mail has been changed, my friend will probably be seen as the hacker. due to the hacker's change of email, he will receive the actual response of the support ticket. (and can shut it down easily). Now I adviced (and he did) send an email, outside of his account aswell. with every single bit of info he has to clarify that he's the rightfull owner of the account. Is there anything more we can do? Thanks for reading, and for your input.
hallo und zwar wurde mein Account gehackt, habe dennoch zugriff durch den Auto-Login, Passwort und Login Name sind geändert worden, sowie die email... Habe das so an den Support weiter gegeben und ja, Sende denen die Zahlungsinformationen und alles was in dieser Email drin stand die ziemlich automatisiert aussah und dennoch erst nach einer stunde kam, wie auch immer, alles gesendet und KEINE ANTWORT seit 30 stunden, habe ein zweites Ticket eröffnet wo ich nochmal darauf aufmerksam gemacht habe das mein account gehackt wurde und die bitte mein Ticket weiter beachten sollen aber nein, die gleiche email mit den anforderungen kam nur in einer anderen sprache, langsam regt es mich auf! https://gyazo.com/7cb89e761ebb56d546c59161da262dfc https://gyazo.com/6c96886d574566c8dd84d43b5215b48a