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  1. BobbeHickerson

    Strange Issue

    im getting "bad service version" constantly. to the point that i cant actually play the game and every time i load into a raid be it scav or pmc, i get booted once the game loads. once booted it is impossible to reconnect, i have spent 40 mins trying to reconnect only to have been shot while loading. initially i couldn't host a game and now i cannot play period. no one else seems to be experiencing this. it does give me an error code it either says "bad service version" or "server connection lost" i cant seem to fix this issue either i have reinstalled the game twice and the problem persists. i have found another person on reddit with the same problem (https://www.reddit.com/r/EscapefromTarkov/comments/d4dz7y/strange_battleye_issue_bad_service_version/). they think its an issue with battle eye, but i have uninstalled and reinstalled it and also uninstalled it then deleted the file and redownloaded it to see if that fixed the issue, but i have had no luck, if anyone has any idea whats going on or has a possible fix pleas let me know.
  2. This is frustrating and honestly very disappointing. I have been trying to get my verification email for well over a year and a half... I have sent emails multiple times over many months. Nothing has been fixed, their "oh make sure your emails not full" idea isnt the problem. Something on your END is not giving me the emails. I have also sent support request from MULTIPLE personal emails not just the single email associated to the account. SO it cannot be a blacklisted personal email issue, if my other emails not associated with EFT arent getting responses. Please give me the verification emails so I can play the game that i paid you for. I have elected to follow this thread, testing to see if i can get emails from this service since I do not get anything from BSG or support.
  3. So apparently like the tilte says, after some months not playing the game cause my pc wasn't ready for the game I tried playing again, when I updated the launcher it said that I don't have the game purchased, and I won't pay for another new key.
  4. stealthysneaky

    Stolen account

    Hello everyone, i know this topic is something different ... (i am sorry for my english level, i hope you will understand me) So, here we are, making tickets to support about stolen account. How did that even happend ? Easily, i've got breached by some shi**y online game. Anyway what happend at the support ? I just wrote them about it, make it clear and give them information about my purchase (paypal details, bill, email with key) all screenshots. They reply was ... *Hello! We understand your frustration, but unfortunately, we don't restore any of the Keys.* The thing is, i don't care about key, i care about my account and i am pretty much sure that they can link it to new email. I paid over 40e (46,50e) and this is their support for that ? First of all i know, 2 factor ver. exist, i didnt really even think about that. Cuz this is first time ... I already make 2factor on every damm acc i have over the internet. But back to the support thing. Is this even normal ? I mean you pay for account in beta, to support battle state games and help them. And when you need help from them they are like "nah we're good, we've got the money" I just want my account back, it's not like refund they dont loose anything. Have anyone else same experience? Or can someone help me out with some advice ?
  5. Tried installing the new wipe update and got the error message in the title. Closes me out of the program completely. Tried uninstalling/reinstalling, but now I get the error after the Select Language prompt when trying to install and I'm not able to go any further than that. Not able to get into the launcher itself now. Found one reddit post about it from 3 years ago with no replies. My .NETframework, directx and drivers are all up to date. Also tried installing on another drive, but no luck with that either. Was able to play several days prior to the update just fine. Support ticket was made about a week ago so any help would be appreciated, thanks.
  6. Tomanation

    Upgrading Problem

    Hello. I had the Standard edition of EFT and upgraded on the 14th to EoD. I was under the impression that i would automatically get a bigger stash and all the items would be sent to me in-game yet i received nothing. is there something i need to do after buying this or what. i have contacted support but have yet to get a reply
  7. Jeśli po aktualizacji 0.12.12.30 zaczęły się pojawiać błędy (awaryjne zamknięcia gry), znaczne spadki FPS, zawieszanie się, a funkcja Mip Streaming była włączona w ustawieniach graficznych przed aktualizacją, należy ją ręcznie wyłączyć, zmieniając plik ustawień. Aby to zrobić, musisz skonfigurować plik graficzny w "%AppData%\Battlestate Games\Escape from Tarkov\Settings" - (naciśnij Win+R, wprowadź ścieżkę bez przecinków, kliknij OK), otwórz plik Graphics.ini dowolnym edytorze tekstu, znajdź parametr „MipStreaming” i zamień wartość „true” na „false” (patrz zdjęcie na dole artykułu). Możesz także usunąć plik, ale wszystkie ustawienia graficzne zostaną przywrócone do domyślnych (po usunięciu musisz uruchomić grę i sprawdzić, czy parametr "MipStreaming" we wskazanym pliku jest "false"). Następnie upewnij się, że poziom jakości tekstur w ustawieniach jest ustawiony na taką samą wartość jak przed łatką 0.12.12.30. Jeśli powyższe sugestie Ci nie pomogły, złóż zgłoszenie do pomocy technicznej za pomocą przycisku „Zgłoś błąd” w programie uruchamiającym, na pewno Ci pomożemy. Tłumaczenie za @NOTO____
  8. Only post fixes on this post please, if you have a fix then please post but don't post that you're having the problem so as to not flood it. That said, I think maybe the issue is that you need to verify your account/account email directly on the escape from tarkov website. I signed into the website again, this time not through any links but just from google, it sent me a verification email followed immediately by another one for the client. My best guess here is that your battlestate account needs to be verified directly instead of through the client. I hope that fix works out for you.
  9. Hi I have no idea where to post this, and this is the only one i can click. I am trying to log in to the game and the launcher is not sending the verification code to my email. I am receiving codes from the main website for password reset etcetera, just not the BSG launcher. can someone please help? it's not in my junk folder i checked.
  10. DragonSeb911

    Game Aborted, Try Reconnect

    Since 12.6 went live I have been unable to join any game regardless of Scav or PMC I get the same error "Game Aborted, Try Reconnect." well reconnecting does nothing and closing the game and starting it back up doesn't change anything, I have already uninstalled twice and made sure no files got left behind for good measure, I have fiber so I doubt its my internet connection I'm at a loss and just want to play. Any help or info would be greatly appreciated.
  11. Ramon1

    Account Recovery

    Last december I sent an email to BSG to have an email change as I was having issues with receiving the 2 step verification codes. Ever since that I have not received response. Two months later I had to delete my main email that is connected to Tarkov, as it had multiple breaches. Me thinking that I unlinked most accounts from that email, I deleted it. I then just realized that the only thing that wasnt unlinked was Tarkov. I recently sent another email to BSG from a new email address asking BSG to check out the old post with an old email, as a proof that I am an official owner of that account, that post had screenshots of payment aswell as other screenshots, and It also had the NEW email from which I used that same email to send them a new post recently and asking them to change my email address, but again, have not received any response. This is incredibly frustrating and it is part of my problem because I deleted the main email because I'm an idiot, but the other part is BSG fault not answering to the email that I sent them back in December. If any support team can help me, I will dm you the email addresses or post it here (dont know if it save posting it here or not) I will be very grateful for any help from the team. Sorry if my English is bad, it isn't my first
  12. Mashallah

    Restoration of Account

    A few odd months ago my primary email was deleted, the same email that I used to sign up to BattleState Games, consequently everytime I try to login to the Tarkov Launcher it asks for a verification email, the same for changing the email address, thus I cannot change it without support. I have emailed support@battlestategames.com two times in the past week with no reply. I a hoping this post can bring some advice or attention to my issue. Any help/advice would be greatly appreciated as I lack access to the game I spent $75+ AUD on.
  13. Eat_Beans

    EOD issue

    I Upgraded to the EOD edition of the game. I received the gold name, but not stash/loot upgrade or gamma case. My support ticket is 14016227
  14. Eat_Beans

    EOD issue

    Hello, so recently I purchased the EOD upgrade and i've put in a few support tickets and its been a week so far. I received the gold name in game, but no stash, gamma, or loot from the upgrade. Not really sure where else to request help so I came here my ticket # is 14016227.
  15. Buongiorno, sto da alcuni giorni ricevendo questo errore che mi freeza il gioco e mi butta in automatico fuori chiedendo poi di inviare il feedback dell'errore a BSG. Ho provato a reinstallare il gioco da 0 eliminando tutti i files di cache e dal registro, ho provato a fare la verifica dei files, ho aggiornato la scheda video e il bios ma continuo a freezare (dovendo poi fare ALT+F4) e rientrare, oppure a ricevere questo errore che mi disconnette. SPECIFICHE PC: Intel Core I9-11900K 11th Gen (CPU) Sabrent SSD M.2 NVMe PCIe 4.0 2280 (Storage) Asus Rog Maximus XIII HERO Z590 ATX (MoBo) G.Skill Trident Z 3200mhz DDR4 32GB (RAM) GeForce GTX 2060 Super 12GB (GPU) Qualcuno di voi ha avuto lo stesso errore? C'è una soluzione o aspettiamo l'intervento di BSG? Grazie 😀
  16. I played the whole first week of the wipe since 12.12 was released. no error or having trouble connecting to games other than long long queue times. I logged in yesterday 12/19/2021 and there was an announcement regarding inventory issues. No connection problems mentioned. I attempted several times throughout the day to play either PMC/SCAV on all the maps and either received game aborted or try to reconnect and server connection lost. I've tried all of the following with no results. I have multiple friends that are playing on various NA and EU servers with no issues. 1.Pick a server with the best ping before playing. Isolated to 8 different NA servers. 2.Restarted my router and power cycle my router multiple times. 3.Used a VPN 4.Disabled IPv6 5.Updated all my network drivers 6. Tried to Switch to a static IP but my ISP does not allow it. 7. Flushed my DNS. 8. disable windows defender/firewall. 9. Uninstalled and reinstalled my game 2x and switched SSDs.
  17. NormalHumon

    Constant Stuttering

    Hi, this is my first time writing about something on any type of forum but I just cant find out my issue. When playing tarkov, if I have anything open other than it and sometime discord, the game starts to heavily stutter. My rig is a prebuilt by cyberpower, i5 11600kf 1660 Super 16 gb ddr4 3200 mghz SSD I keep my settings at low-medium, ive heard somewhere that if you keep your settings too low that it takes it off your gpu and moves it to your cpu load, i haven't tested this though. My cpu runs at about 70-80 degrees celsius and my gpu at about 60-70. I cannot figure out what it is but once they start during a raid they constantly happen and dont stop. I haven't tried overclocking either of them but i did download msi afterburner because my cpu was overheating a while back. I'm planning to install another 16gb memory once a sale comes on. Other than that it may be something hardware based. If someone could please help me, this would be greatly appreciated
  18. roflcakes3503

    Tiny item update crashing my game?

    I have had no issue playing the game literally every day since well over a year ago. This morning the game downloaded a quick 14mb update, and ever since I can't load into a raid. It goes to Loading Map, gets to like 2 or 4% then the game just closes completely. No error messages, nothing. Tried updating drivers, trying to reinstall now. Any ideas? Really sucks not being able to play. Thanks
  19. my account under the email REMOVED i cant access right now as i needs email verification but my email i have to delete cause i got hacked with the email forcing me to delete the email now i would like to change my account email address to REMOVED witch is my new email so in short i can not get into my account as i no longer have access to the verification email and would like to change emails
  20. Whenever I'm playing a big map like Reserve, or woods, I get framedrops down to 13 fps, or my game just freezes, Outside of that, the game runs good. Specs: RTX 2060 Super Ryzen 5 3600 16gb of RAM
  21. Bitzer5p5

    Cant change my email

    I have lost access to the email address I had when I purchased Escape from Tarkov and have tried to contact support in helping me assign a new email address to my account but so far to no avail. For the past three months I have sent emails containing my account name, email address previously used, copies of paypal statements showing the date of transaction and amount paid with reference numbers to the products purchased. Contacting support seems to be the only option when changing emails. Is there anything I can do to regain access to my account with a different email?
  22. I've just bought EFT and currently as I'm writing this, I'm installing the game. As of right now an error keeps occurring where it is saying my connection is too slow and it is unable to download a .zip file related to the install. The image attached is what pops up every 5 seconds after hitting "Continue" If anyone knows a solution to this issue or knows what might be causing this, please let me know.
  23. i got EOD gifted but after resetting my account i still havent received anything regarding EOD
  24. Upon the purchase of EFT the launcher downloads just fine, but after that I cannot install the actual game. After pressing install and directing the location to the same folder "Battlestate Games" which contains the folders "Bglauncher" and "EFT" the latter (EFT) being an empty folder. I have tried to direct the installation into the folder "EFT" and also into the regular "Battlestate Games" folder to no avail. I have disabled all anti virus and protection programs including my firewall while also whitelisting the launcher and folders. I have attempted to download the ".zip" directly from Chrome, but it gives the prompt "Failed - File Incomplete" after about an hour of download time. I have browsed all forums regarding this issue and have found no help. I have uninstalled and reinstalled the launcher and all relative files (even hidden files) from every account on the computer. I have run the launcher as an admin and I have granted full access to all accounts on the computer. It seems like there is nothing left to try. I will not purchase a VPN, which was suggested by another forum. (Images related) I left the game alone for about 5 hours last night to do whatever and that didn't work either. Also, do I need to get 7zip in order to download the direct ".zip" file? >http://cdn-11.eft-store.com/ClientDistribs/0.11.1.2474_84b186aa-4df8-4f9d-9cd1-435f43d61e64/Client.0.11.1.2474.zip !!IF THERE IS ANY OTHER MEDIA YOU NEED TO SEE, PLEASE MENTION!! As of 8:34 a.m (CST) I have sent in a support request, but I am quite new to everything going on here and I don't know how long it will take. It says "several days" in the support info screen, but I want to try the Forum as well. Please help with this issue, and I really think I have tried everything.
  25. See above. Is there any way to fix this? I contacted BSG and they just gave a copy paste email. I have checked the spam folder, i have made sure i have space for the mail, I dont have any addresses blacklisted, and i have tried other things like running the launcher as an administrator. I am not able to get on the website because i am logged out there aswell, but i can get onto the forums without logging in?
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