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  1. Bonjour, et bienvenue sur la page de support technique. Ayant été très actif dans la partie du support technique sur le forum ENG et FR, je crée se post pour regrouper en un seul sujet, les problèmes fréquemment rencontrés ainsi que les solutions possibles. Le but est de créer un document complet permettant le dépannage d'un utilisateur rapidement. Si vous avez réussi à résoudre un problème non répertorié ou trouvé une autre manipulation que celles citées plus bas, je vous invite à me la faire partager. Ce sujet étant dédié au support technique, les problèmes liés aux paiements ou aux remboursements ne sont pas traités et dépendent d'un service indépendant que vous pouvez contacter en cliquant sur ce lien. Indépendamment de votre demande, un ticket au support est toujours préférable, pour suivre l'avancement. 1: Problèmes fréquents : Plusieurs problèmes sont fréquents, et les solutions sont souvent les mêmes, dans le but de vous faire gagner du temps, je vous conseille de jeter un coup d’œil à la liste ci-dessous : PS: Nous encourageons la sécurisation de vos compte grâce à un facteur d'authentification double (comme google authentificator) de manière à protéger vos compte correctement. Merci de nous signaler vos problèmes de connexion à vos comptes de jeux. Je ne fais pas de progression sur ma quête pour éliminer des scavs. J'ai une erreur "403" sur le launcher, je ne peux plus me connecter: Problème de sons / conflit avec un logiciel tier : Erreur lors du paiement : "Something went wrong" Mon launcher ne démarre pas Mon temps de Matching est très long... J'ai augmenté ma version de précommande du jeu, mais je n'ai pas les nouveaux équipements et mon inventaire ! Ma souris est constamment sur mon écran et ne disparait pas BACKEND ERROR J'ai des crashs de jeu pendant mes parties et/ou en chargement sur certaines map. Mon jeu à été désinstallé tout seul Problème de téléchargement lent / connexion internet lente Je suis bloqué sur l'écran de sélection de langue. Comment voir mes FPS en jeu ? Lorsque le téléchargement arrive à la fin, il recommence en boucle, infiniment. Je suis coincé sur "Profile data loading" au lancement du jeu. Problème de droit lors de l'installation Je vais améliorer mon PC, quels sont les composants qui me permettront de mieux faire tourner Escape From Tarkov ? Un marchand ne veut pas passer son niveau, pourtant j'ai toutes les conditions requises ! Erreur : Critical error recieving profile data. Problème avec le "Device ID" lors de la connexion depuis un nouveau PC Mon jeu est lent, j'ai des ralentissements. Mon personnage bouge tous seul, problème de contrôle. Mon jeu ne démarre pas. Progression non sauvegardée ‘’Error 231 - Wrong Taxonomy/Version’’ ou 'Error 102'' when using launcher ‘’Error 111 - No Connection’’ ''Error 299'' stuck in a server 2: Comment informer sur le problème ? Pour faciliter la résolution du problème, il est important de bien le signaler : Capture d'écran, message d'erreur, comportement anormal... Dans notre cas, on distingue 3 types des problèmes techniques : Les problèmes machines : Problème causé par votre ordinateur, indépendant de Escape from Tarkov, mais qui impacte votre expérience de jeu. Les problèmes EFT client : Votre jeu, en local, cause un problème. Les problèmes EFT serveurs : Les serveurs de jeu ont un problème et perturbe votre expérience de jeu. Si vous arrivez à accéder au menu principal sans erreur, c'est que vous êtes déjà connectés au serveur "Menu principal" pour faire simple. Les traders sont sur un serveur indépendant, donc l'accès aux marchands peut être disponible sans que vous puissiez jouer au jeu et inversement. En général, on résume le fonctionnement comme ceci : Le but est dans un premier temps de trouver d'où vient le problème, un composant matériel (Icones) , une application(Escape from tarkov.exe) ou un lien (Ici en vert). Ainsi, merci de fournir le plus d'informations que possible lors du signalement du problème, car un problème bien signalé est un problème à moitié résolu.
  2. Tomanation

    Upgrading Problem

    Hello. I had the Standard edition of EFT and upgraded on the 14th to EoD. I was under the impression that i would automatically get a bigger stash and all the items would be sent to me in-game yet i received nothing. is there something i need to do after buying this or what. i have contacted support but have yet to get a reply
  3. I tried to upgrade to EOD and it said the transaction was cancelled, so i tried again and it still said the transaction was cancelled and now im left with no upgrade and a double charge.
  4. So Im using and rtx 2080 and am trying to play this game in 4k. However whenever I do, part of the UI goes off screen. I cannot drag it back into place or interact with it at all. It has severely stunned my progress in the game because I can't do things like turn in items for quests etc. I've posted pictures below, where you can see the box in the top left of the screen. Anyone else dealing with this or know how to fix it?
  5. Что за номер(меняется каждый раз и стримеры иногда его прячут) появился в левом нижнем углу, рядом с версией игры после недавнего обновления и зачем он нужен?
  6. LemmingRuss

    Menu lag/stalling (after raid)

    Just looking for any sort of fix to this. Whenever I open the game, the traders work fine. No major loading problems or lag. But when I play a single raid (Scav or PMC, it doesn't matter) they lag completely. Clicking a trader takes about 15-30 seconds and the game stops responding from about 5-10 seconds in. The stash and showcase menus lag slightly and trades also take a couple of seconds. This is for all of the traders and also stalls when trying to leave. Anyone got any ideas? I'm running the game from an i7 processor with 16GB RAM and a GTX970 4GB GPU.
  7. When I try to play the game as a scav it always immediately upon loading it says "lost connection to server" or something along those lines. I can connect sometimes as a PMC but that also is a hit and miss situation. I disabled my firewall and anti virus still did not fix the issue. Any ideas?
  8. HeartBender

    falling through the map on customs

    No, I am not here to flame, or accuse. I simply want to provide screenshots and ask a question. Lil Backstory because I'm still a bit salty, me and my buddy don't get to play often (we work a lot) and we killed a super geared guy. Fort, FastMT, AS VAL + TacTec (as seen in screenshots) The Literal next raid I wanted to try out the gear, only to spawn in glitching through and back up to the map, I tried moving only to not be able to, bouncing up and down, finally falling through the map endlessly. I highly doubt it, because I had to leave, but I threw the gear off in hops it will return via insurance. (again i doubt it.) will this be fixed? because honestly?.. That was really upsetting and it felt so poo to finally be doing good, only to.. not get rewarded. (Btw just realized I didn't bring the Val with me because I cannot purchase ammo, so I decided to hold onto it, thinking of selling it.) I also swapped out the Tactec for a commando. (Point still in hand I lost good gear, and not even to a player.) Sorry for the wall of text, trying to provide help and assistance to the devs to fix the problem! I am willing to give helpful information if asked.
  9. Hi Peeps, I played Tarkov last week Friday (15 June) with no problems at all - same performance as always. I logged in 10 mins ago into 2 raids Customs and Factory and didn't get above 20 fps - unplayable. Is this maybe to do with the latest update? I checked my RAM usage during the raids - wasn't over 10gb used. Steam and Tarkov were the only two applications running. GTX 1060 6gb - 16gb Ram - i5 6500 - Win 10 Any Ideas? Thanks so much.
  10. My friend submitted a ticket for his account which got banned recently. His ingame name is Janord312. The problem is that he doesnt have access to his accounts email and all ticket replies gets replied via a email. So if any mods here could give me any advice as to what he should do or what information you need, that would be highly appreciated. Thanks for replying to my topic. :)
  11. SlimJimBim

    SERVER CONNECTION LOST EVERY GAME

    Ok so literally EVERY SINGLE ducking GAME I play of this, I get disconnected at least once randomly. I don't know what the duck is happening but it really pisses me off how I'll be doing perfectly fine and get disconnected out of nowhere, only to have to go through another 2 minute load in and get killed by someone who wasn't there before i disconnected. Is this something the devs need to fix or is it on me? Cause I know for a ducking fact I'm not the only one
  12. hallo und zwar wurde mein Account gehackt, habe dennoch zugriff durch den Auto-Login, Passwort und Login Name sind geändert worden, sowie die email... Habe das so an den Support weiter gegeben und ja, Sende denen die Zahlungsinformationen und alles was in dieser Email drin stand die ziemlich automatisiert aussah und dennoch erst nach einer stunde kam, wie auch immer, alles gesendet und KEINE ANTWORT seit 30 stunden, habe ein zweites Ticket eröffnet wo ich nochmal darauf aufmerksam gemacht habe das mein account gehackt wurde und die bitte mein Ticket weiter beachten sollen aber nein, die gleiche email mit den anforderungen kam nur in einer anderen sprache, langsam regt es mich auf! https://gyazo.com/7cb89e761ebb56d546c59161da262dfc https://gyazo.com/6c96886d574566c8dd84d43b5215b48a
  13. szafir1978

    support

    takie tam luźne rozważania, ucięło początek - pisałem o spadku fps (znów) po ostatnim (dużym) patchu.
  14. Hello! I just upgraded from standard to Edge of Darkness edition. I didn't realize my account reset timer was not up. Anything I can do to bypass this? Can I make a support ticket to get it reset by a moderator or something? Just want to get working on my traders again and getting my stuff back. Thank you for your responses.
  15. Healz91

    gifting the game

    i bought the game as a gift but have no idea how to gift it to my brother he installed the game but it said not purchased has anyone gifted the game to someone?
  16. Been getting this error since the last update and errors like it concerning loading traders. Have Log included. Happens before I hit main screen. Any solutions? Cant play the game because of this error
  17. Can someone help me its not letting me play. I recently moved to college and now when i open up the launcher its not giving me the option to hit play. it gives me this error: Login error Unable to connect to the remote server A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 85.195.73.70:443
  18. we encountered hackers in customs flying allover the map and we died not taking shots or anyting
  19. venomfrosty

    Actual support

    Will there ever be a team dedicated to fixing anything? Its been months now and i still cant launch the game with multi-monitors unless i spam alt enter and pray for it to work. I lose full sets of gear at least 3 times a day because "server connection lost" and then it refuses to re-connect. All i can think is you did this to yourselves. this game will never leave its early access stages, not when we're promised for months and months that "the desync will get better" and/or "but its early access" Nobody in their right mind wants MORE content when the old content is bugged to hell. Bring back performance optimization, nobody with a GPU from the GTX970 or up series GPU's should suffer 30fps on a game that's not visually breathtaking. You can "b-but its EARLY ACCESS" all you want but those people that played the games the last 2 weeks are shitting on the game with bad commentary. They dedicate resources to adding new guns but you still get stuck at hole in wall at factory, or lockers. Or between two normal rocks at woods. I don't get why new content is prioritized over improving that which is already there. I love the concept but it's becoming bitter. Bitter because the horrendous low refresh rate servers (if it even has 5hz ill be surprised), the desyncing, the stucking, the launcher issues and even more game breaking things like opening a door just to get stuck in that animation until you restart the game and probably die. These things are game breaking, but "HERE"S THE OTHER PART OF SHORELINE!". The textures are bland, the post processing is mediocre, there aren't really any simulations running; it begs the question, why can't mid-high-end systems (gtx1060 and up) get stable performance?
  20. Wie im Titel bereits angesprochen hab ich nem Hatchling mit der TOZ 3x in die Beine geschossen. Distanz 1-2 Meter. Er konnte mich folglich immernoch mit der Axt killen. Im angefügten Screenshot seht ihr meinen zugefügten Schaden in dem Run. (Er war mein erster und einziger Gegner, da ich gerade erst gespawnt bin). #support
  21. firehead121

    Region on BattleState Launcher

    I accepted my Beta Invite however beside the install button for the game my region appears as EUR, I'm not sure how I can change this due to the fact that I'm actually from Canada. Any help would be appreciated.
  22. Deadmode

    Cannot report bug

    I am have attempted to submit a bug report through the support requests several times, using several browsers, and I cannot send the log files or video of the bug. Once attached files to my report, the 'submit' button is inoperable. Upon receiving a response from BSG, I still cannot send files. Has anyone encountered this or can anyone offer me an alternative method of sending the necessary files?
  23. Hi, I've been playing tarkov since late October and haven't had a problem other than slight FPS drops here and there and whatnot. Within the last day or two for some reason Everytime I start EFT it starts as a black screen and all I can see is my mouse cursor. When I move my mouse cursor around I can hear it going over the menu options and can even hit whatever the exit button is even though I can't see it! This is frustrating I've tried running the launcher as admin and even uninstalling and reinstalling. I've also updated my drivers and shut down my firewall. I loved this game I just wanna play it. Anyone encounter this issue???
  24. 大家好, 這篇文章將致力將所有已知問題,解決方案各個部分集合起來,包括啟動器,論壇和遊戲。您可以在頂貼找到內容和答案的鏈接。我們希望這篇可以幫助您解決任何可能遇到的問題。這是一個額外的文章,使你的遊戲更輕鬆。請享用! 解決方案目錄 常見問題/事件: 設備ID (Device ID)問題 / 出現"211- wrong activation" 預購包問題 付款不通過 區域鎖定(Region Lock)如何影響您 禮品代碼(Gift Code)問題 創建新文章的問題(新論壇會員) 如何報告錯誤 升級到更高的產包,但是遊戲資料沒有任何改變/沒有獎勵派發 遊戲常見問題/事件: 由社群玩家提供的初學者指南 地圖指南 控制指南 關於鑰匙和出口的資訊 關於武器資訊 有關醫療用品的資訊 遊戲技術相關問題: 登錄遊戲時出現‘’Error 231 - Wrong Taxonomy/Version’’ 物品不被保存/副本無存檔(離線模式) “Error299”卡在服務器中 啟動器相關技術性問題: 嘗試通過啟動器下載/連接時出現''Error 111 - No Connection'' 使用啟動器時出現“Error 102” 官方媒體及中文社區 Battlestate Games: http://www.battlestategames.com/ Twitter : Battlestate Escape From Tarkov: http://www.escapefromtarkov.com/ VK : Escape From Tarkov | VK Twitter : BetaEFT Facebook : Escape from Tarkov Instagram : Official Escape From Tarkov IG Escape From Tarkov中文社群 : Facebook社團 : Escape from Tarkov 逃離塔科夫 Discord : 《逃離塔科夫》中文交流頻道 - Escape From Tarkov Chinese Facebook粉專 : Escape Form Tarkov 逃離塔科夫 戰隊/團隊招生集中貼 戰隊/團隊招生集中貼 其他Q&A Q:Closed Beta 在甚麼時間? A:2017年夏季(7月28日)開始 Q:遊戲會在Steam平台發售嗎? A:會,由遊戲完成品公告後就會申請登上Steam平台。 Q:遊戲會有中文化嗎? A:目前已在進行中,有興趣可以參與 https://translate.escapefromtarkov.com/ Q:我己購買產包,請問甚麼時候會知道自己可以進入遊戲? A:得到資格時,你會收到郵件通知。 Q:會有亞洲伺服器嗎? A:香港,韓國及部分亞洲地區已建立伺服器,日後會繼續增加 Q:遊戲有防外掛系統嗎? A:有,系統是由我們自己開發的。 Q:會推出VR實境嗎? A:有可能。 Q:季票有期限嗎? A:沒有,季票會包括日後所有DLC。 Q:玩家可以自製模組嗎? A:部分可以,但要經我們審核。 除了這些,您可以通過點擊這裡獲得支援中心的其他幫助!我們的論壇支援團隊也可以在三個分壇上為您提供幫助。謝謝
  25. RabidWeasel95

    Blind fire

    I don’t know what keys make me do the blind fire thing, can somebody please tell me
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