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  1. Upon the purchase of EFT the launcher downloads just fine, but after that I cannot install the actual game. After pressing install and directing the location to the same folder "Battlestate Games" which contains the folders "Bglauncher" and "EFT" the latter (EFT) being an empty folder. I have tried to direct the installation into the folder "EFT" and also into the regular "Battlestate Games" folder to no avail. I have disabled all anti virus and protection programs including my firewall while also whitelisting the launcher and folders. I have attempted to download the ".zip" directly from Chrome, but it gives the prompt "Failed - File Incomplete" after about an hour of download time. I have browsed all forums regarding this issue and have found no help. I have uninstalled and reinstalled the launcher and all relative files (even hidden files) from every account on the computer. I have run the launcher as an admin and I have granted full access to all accounts on the computer. It seems like there is nothing left to try. I will not purchase a VPN, which was suggested by another forum. (Images related) I left the game alone for about 5 hours last night to do whatever and that didn't work either. Also, do I need to get 7zip in order to download the direct ".zip" file? >http://cdn-11.eft-store.com/ClientDistribs/ !!IF THERE IS ANY OTHER MEDIA YOU NEED TO SEE, PLEASE MENTION!! As of 8:34 a.m (CST) I have sent in a support request, but I am quite new to everything going on here and I don't know how long it will take. It says "several days" in the support info screen, but I want to try the Forum as well. Please help with this issue, and I really think I have tried everything.
  2. Liebe Escaper! Eines unserer Community-Mitglieder - GraphiksInk braucht unsere Hilfe! Graphiks ist seit langer Zeit in unserer Community und er hat vielen anderen Mitgliedern geholfen und im Moment braucht er Hilfe. Er hat sich bereits mehreren Operationen unterzogen und muss jetzt eine weitere, sehr teure, operation über sich ergehen lassen, oder er ist möglicherweise gelähmt Diese Operation heißt S1-L2-Mehrebenenfusion und bezieht sich auf das Entfernen von Bewegungen um oder durch einen Bandscheibenraum, indem eine Knochenbrücke vom verebrae zum nächsten erstellt wird Viele Tarkov-Streamer und Community-Mitglieder haben sich entschlossen, Graphiks zu helfen und kamen auf die Idee Geld zu sammeln, damit Graphiks die Operation erhalten kann. Die Streamer sind Deadlyslob, KiiNGS, ScavWithAnM4, ClaymoreTV, DottyHack, Bksal, OnepegMG, Tweak, Baddie, Slushpuppy, Vaeriah und mehr - das ist großartig, vielen Dank! Die Veranstaltung dauert eine Woche, und jeder Streamer hat dort einen Link oder Befehl zum Chat mit einem Link zur GoFundMe-Seite (https://www.gofundme.com/f/supporting-graphiksink), auf der Leute für das spenden können Ursache. Alle medizinischen Informationen und den Plan findet ihr auf der GoFundMe. Selbst der kleinste Betrag kann helfen. Man muss nicht spenden, aber man kann un es steht jedem frei dies zu machen. Wenn ihr also möchtet, könnt ihr unter folgendem Link spenden https://www.gofundme.com/f/supporting-graphiksink GraphiksInk, bitte sei stark! Escape From Tarkov Community ist bei Dir! Gruß und ein herzliches "OOOOOOOOOOOooooooooooooopatchki" Link zum englischen Text:
  3. Hello guys, I purchased 57 condensed milk for 5 ES Lamps and never received my items but I lost my lamps. I didn't find any support options under account so I'm looking for help in retrieval for my items purchased. Thanks. Edit: Forgot to add, I had space for all 57 items and the Lamps came out of my scav junk box.
  4. Escapers, wir haben eine Mission für euch, eine wichtige und wir sind auf euch angewiesen um diese zu meistern. Wir benötigen hier Informationen von euch, wer wieder vermehrt Dsynchs hat. Falls ihr betroffen seid, schreibt auch folgende Daten hier rein: auf welchen Servern ihr zu dem Zeitpunkt unterwegs ward zu welcher Zeit wir brauchen die Logs aus diesem Raid. Bitte sendet die Logs an @Cyver damit wir diese mit euren anderen Informationen direkt an die Devs weitergeben können. Auch wenn Ihr Disconnects im Raid oder vor dem Raid habt, bitte dies auch hier melden mit den Daten: Auf welchen Servern Zu welcher Zeit Logs dazu auch an @Cyver Alternativ könnt ihr eure Logs auch hier Hochladen: https://drive.google.com/drive/folders/1AvxQHDZmenVJyuRcjJtgJw_3v8ruOV2O?usp=sharing Bitte mach ein Zipfile daraus (rar geht auch) und bennt es nach eurem Forumnamen. Dann könne wir die Logs zuordnen. Sollte ein File in diesem Ordner auftauchen das nicht den Anforderungen entspricht. Wird es gelöscht. Dieser Thread wird sich nicht selbst zerstören, solltet ihr die Mission annehmen. Danke!
  5. I have a hearing problem, my right ear is completely deaf. I cant tell which direction sound comes from and i cant hear many of sounds (example: someone stepping on metal). Are there any recommendations or anything I can do to make the hearing part better for me? I know hearing is a big thing in this game
  6. My game keeps crashing upon load in, it wasn't crashing every time on my old build (Athlon II X4 860k (not overclocked), GTX 1050ti, and 8 gigabytes of DDR3 ram) but now on my current computer (Ryzen 7 1700 (3 ghz to 3.6 ghz overclock), GTX 1080, and 16 gigabytes of DDR4 ram) it has crashed on "Interchange" in between "Map Loading" and "Awaiting Session Start." The map "Factory" loads no problem, but obviously it is a much smaller map (note: I have not tried to load into any other maps, but I assume if one big map isn't loading neither are the other big maps). The errors I receive are listen below mostly containing the line "EscapeFromTarkov.exe caused an Access Violation (0xc0000005)." This has been ongoing since 03-19-19 when I came back to play update 11.5, in the duration up to Saturday I assumed it was my sub-par computer and looked into the upgrade which I installed on 04-06-19. The new computer had the exact opposite impact on my game's performance that I had hoped for. error 3 (GTX 1050ti).log error 1 (GTX 1080).log error 1 (GTX 1050ti).log error 2 (GTX 1080).log error 2 (GTX 1050ti).log error 3 (GTX 1080).log
  7. PIG-Mathieu

    Support Technique et problèmes fréquents

    Bienvenue sur la page de support technique. Ayant été très actif dans la partie du support technique sur le forum ENG et FR, je crée se post pour regrouper en un seul sujet, les problèmes fréquemment rencontrés ainsi que les solutions possibles. Le but est de créer un document complet permettant le dépannage d'un utilisateur rapidement. Si vous avez réussi à résoudre un problème non répertorié ou trouvé une autre manipulation que celles citées plus bas, je vous invite à me la faire partager. Ce sujet étant dédié au support technique, les problèmes liés aux paiements ou aux remboursements ne sont pas traités et dépendent d'un service indépendant que vous pouvez contacter en cliquant sur ce lien. Indépendamment de votre demande, un ticket au support est toujours préférable, pour suivre l'avancement. 1: Problèmes fréquents : Plusieurs problèmes sont fréquents, et les solutions sont souvent les mêmes, dans le but de vous faire gagner du temps, je vous conseille de jeter un coup d’œil à la liste ci-dessous : Nous encourageons la sécurisation de vos compte grâce à un facteur d'authentification double (comme google authentificator) de manière à protéger vos compte correctement. Merci de nous signaler vos problèmes de connexion à vos comptes de jeux. Je ne fais pas de progression sur ma quête pour éliminer des scavs. J'ai une erreur "403" sur le launcher, je ne peux plus me connecter: Téléchargement lent du jeu sur le launcher : Problème de sons / conflit avec un logiciel tier : Erreur lors du paiement : "Something went wrong" Mon launcher ne démarre pas Mon temps de Matching est très long... J'ai augmenté ma version de précommande du jeu, mais je n'ai pas les nouveaux équipements et mon inventaire ! Ma souris est constamment sur mon écran et ne disparait pas BACKEND ERROR J'ai des crashs de jeu pendant mes parties et/ou en chargement sur certaines map. Mon jeu à été désinstallé tout seul Je suis bloqué sur l'écran de sélection de langue. Comment voir mes FPS en jeu ? Lorsque le téléchargement arrive à la fin, il recommence en boucle, infiniment. Je suis coincé sur "Profile data loading" au lancement du jeu. Problème de droit lors de l'installation Je vais améliorer mon PC, quels sont les composants qui me permettront de mieux faire tourner Escape From Tarkov ? Un marchand ne veut pas passer son niveau, pourtant j'ai toutes les conditions requises ! Erreur : Critical error recieving profile data. Problème avec le "Device ID" lors de la connexion depuis un nouveau PC Mon jeu est lent, j'ai des ralentissements. Mon personnage bouge tous seul, problème de contrôle. Mon jeu ne démarre pas. Progression non sauvegardée ‘’Error 231 - Wrong Taxonomy/Version’’ ou 'Error 102'' when using launcher ‘’Error 111 - No Connection’’ ''Error 299'' stuck in a server Erreur 230: Erreur 403 En cas de problème DirectX Problème d'affichage des items et icones : Erreur 403 sur le site internet du jeu:
  8. BroodPapa

    Killed by ??? using ???

    Will insurance cover kills by hackers in anyway? -I killed ??? and was slayed afterward by unknown means.
  9. Receiving this error: cannot find template with id 59ef13ca86f77445d0e2483 for item 8da7e111-98ce-4bd4-a3bb-0fb40c92d3c6. I have cleared the EFT cache, no luck. please see attached.
  10. Tomanation

    Upgrading Problem

    Hello. I had the Standard edition of EFT and upgraded on the 14th to EoD. I was under the impression that i would automatically get a bigger stash and all the items would be sent to me in-game yet i received nothing. is there something i need to do after buying this or what. i have contacted support but have yet to get a reply
  11. I tried to upgrade to EOD and it said the transaction was cancelled, so i tried again and it still said the transaction was cancelled and now im left with no upgrade and a double charge.
  12. SlimJimBim

    Resolution Bug, can't play in 4k

    So Im using and rtx 2080 and am trying to play this game in 4k. However whenever I do, part of the UI goes off screen. I cannot drag it back into place or interact with it at all. It has severely stunned my progress in the game because I can't do things like turn in items for quests etc. I've posted pictures below, where you can see the box in the top left of the screen. Anyone else dealing with this or know how to fix it?
  13. Что за номер(меняется каждый раз и стримеры иногда его прячут) появился в левом нижнем углу, рядом с версией игры после недавнего обновления и зачем он нужен?
  14. LemmingRuss

    Menu lag/stalling (after raid)

    Just looking for any sort of fix to this. Whenever I open the game, the traders work fine. No major loading problems or lag. But when I play a single raid (Scav or PMC, it doesn't matter) they lag completely. Clicking a trader takes about 15-30 seconds and the game stops responding from about 5-10 seconds in. The stash and showcase menus lag slightly and trades also take a couple of seconds. This is for all of the traders and also stalls when trying to leave. Anyone got any ideas? I'm running the game from an i7 processor with 16GB RAM and a GTX970 4GB GPU.
  15. When I try to play the game as a scav it always immediately upon loading it says "lost connection to server" or something along those lines. I can connect sometimes as a PMC but that also is a hit and miss situation. I disabled my firewall and anti virus still did not fix the issue. Any ideas?
  16. HeartBender

    falling through the map on customs

    No, I am not here to flame, or accuse. I simply want to provide screenshots and ask a question. Lil Backstory because I'm still a bit salty, me and my buddy don't get to play often (we work a lot) and we killed a super geared guy. Fort, FastMT, AS VAL + TacTec (as seen in screenshots) The Literal next raid I wanted to try out the gear, only to spawn in glitching through and back up to the map, I tried moving only to not be able to, bouncing up and down, finally falling through the map endlessly. I highly doubt it, because I had to leave, but I threw the gear off in hops it will return via insurance. (again i doubt it.) will this be fixed? because honestly?.. That was really upsetting and it felt so poo to finally be doing good, only to.. not get rewarded. (Btw just realized I didn't bring the Val with me because I cannot purchase ammo, so I decided to hold onto it, thinking of selling it.) I also swapped out the Tactec for a commando. (Point still in hand I lost good gear, and not even to a player.) Sorry for the wall of text, trying to provide help and assistance to the devs to fix the problem! I am willing to give helpful information if asked.
  17. Simonstrous

    FPS drop since technical update

    Hi Peeps, I played Tarkov last week Friday (15 June) with no problems at all - same performance as always. I logged in 10 mins ago into 2 raids Customs and Factory and didn't get above 20 fps - unplayable. Is this maybe to do with the latest update? I checked my RAM usage during the raids - wasn't over 10gb used. Steam and Tarkov were the only two applications running. GTX 1060 6gb - 16gb Ram - i5 6500 - Win 10 Any Ideas? Thanks so much.
  18. My friend submitted a ticket for his account which got banned recently. His ingame name is Janord312. The problem is that he doesnt have access to his accounts email and all ticket replies gets replied via a email. So if any mods here could give me any advice as to what he should do or what information you need, that would be highly appreciated. Thanks for replying to my topic. :)
  19. SlimJimBim


    Ok so literally EVERY SINGLE ducking GAME I play of this, I get disconnected at least once randomly. I don't know what the duck is happening but it really pisses me off how I'll be doing perfectly fine and get disconnected out of nowhere, only to have to go through another 2 minute load in and get killed by someone who wasn't there before i disconnected. Is this something the devs need to fix or is it on me? Cause I know for a ducking fact I'm not the only one
  20. hallo und zwar wurde mein Account gehackt, habe dennoch zugriff durch den Auto-Login, Passwort und Login Name sind geändert worden, sowie die email... Habe das so an den Support weiter gegeben und ja, Sende denen die Zahlungsinformationen und alles was in dieser Email drin stand die ziemlich automatisiert aussah und dennoch erst nach einer stunde kam, wie auch immer, alles gesendet und KEINE ANTWORT seit 30 stunden, habe ein zweites Ticket eröffnet wo ich nochmal darauf aufmerksam gemacht habe das mein account gehackt wurde und die bitte mein Ticket weiter beachten sollen aber nein, die gleiche email mit den anforderungen kam nur in einer anderen sprache, langsam regt es mich auf! https://gyazo.com/7cb89e761ebb56d546c59161da262dfc https://gyazo.com/6c96886d574566c8dd84d43b5215b48a
  21. szafir1978


    takie tam luźne rozważania, ucięło początek - pisałem o spadku fps (znów) po ostatnim (dużym) patchu.
  22. Smity82

    EOD edition upgrade question

    Hello! I just upgraded from standard to Edge of Darkness edition. I didn't realize my account reset timer was not up. Anything I can do to bypass this? Can I make a support ticket to get it reset by a moderator or something? Just want to get working on my traders again and getting my stuff back. Thank you for your responses.
  23. Healz91

    gifting the game

    i bought the game as a gift but have no idea how to gift it to my brother he installed the game but it said not purchased has anyone gifted the game to someone?
  24. Been getting this error since the last update and errors like it concerning loading traders. Have Log included. Happens before I hit main screen. Any solutions? Cant play the game because of this error
  25. Can someone help me its not letting me play. I recently moved to college and now when i open up the launcher its not giving me the option to hit play. it gives me this error: Login error Unable to connect to the remote server A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond
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