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Found 6 results

  1. PIG-Mathieu

    Support Technique et problèmes fréquents

    Bonjour, et bienvenue sur la page de support technique. Ayant été très actif dans la partie du support technique sur le forum ENG et FR, je crée se post pour regrouper en un seul sujet, les problèmes fréquemment rencontrés ainsi que les solutions possibles. Le but est de créer un document complet permettant le dépannage d'un utilisateur rapidement. Si vous avez réussi à résoudre un problème non répertorié ou trouvé une autre manipulation que celles citées plus bas, je vous invite à me la faire partager. Ce sujet étant dédié au support technique, les problèmes liés aux paiements ou aux remboursements ne sont pas traités et dépendent d'un service indépendant que vous pouvez contacter en cliquant sur ce lien. Indépendamment de votre demande, un ticket au support est toujours préférable, pour suivre l'avancement. 1: Problèmes fréquents : Plusieurs problèmes sont fréquents, et les solutions sont souvent les mêmes, dans le but de vous faire gagner du temps, je vous conseille de jeter un coup d’œil à la liste ci-dessous : PS: Nous encourageons la sécurisation de vos compte grâce à un facteur d'authentification double (comme google authentificator) de manière à protéger vos compte correctement. Merci de nous signaler vos problèmes de connexion à vos comptes de jeux. Je ne fais pas de progression sur ma quête pour éliminer des scavs. J'ai une erreur "403" sur le launcher, je ne peux plus me connecter: Téléchargement lent du jeu sur le launcher : Problème de sons / conflit avec un logiciel tier : Erreur lors du paiement : "Something went wrong" Mon launcher ne démarre pas Mon temps de Matching est très long... J'ai augmenté ma version de précommande du jeu, mais je n'ai pas les nouveaux équipements et mon inventaire ! Ma souris est constamment sur mon écran et ne disparait pas BACKEND ERROR J'ai des crashs de jeu pendant mes parties et/ou en chargement sur certaines map. Mon jeu à été désinstallé tout seul Je suis bloqué sur l'écran de sélection de langue. Comment voir mes FPS en jeu ? Lorsque le téléchargement arrive à la fin, il recommence en boucle, infiniment. Je suis coincé sur "Profile data loading" au lancement du jeu. Problème de droit lors de l'installation Je vais améliorer mon PC, quels sont les composants qui me permettront de mieux faire tourner Escape From Tarkov ? Un marchand ne veut pas passer son niveau, pourtant j'ai toutes les conditions requises ! Erreur : Critical error recieving profile data. Problème avec le "Device ID" lors de la connexion depuis un nouveau PC Mon jeu est lent, j'ai des ralentissements. Mon personnage bouge tous seul, problème de contrôle. Mon jeu ne démarre pas. Progression non sauvegardée ‘’Error 231 - Wrong Taxonomy/Version’’ ou 'Error 102'' when using launcher ‘’Error 111 - No Connection’’ ''Error 299'' stuck in a server Erreur 230: Erreur 403 En cas de problème DirectX Problème d'affichage des items et icones : Erreur 403 sur le site internet du jeu:
  2. Dodebebop

    Checksum file does not match

    When I try to install the game it gives me the error "checksum file does not match" and if I go to check the file that I downloaded it in the folder only has a file named "lock". I've tried restarting my pc, reinstalling, reinstalling without antifvirus on, and still nothing. Any idea on how to fix it?
  3. Agent_Ice

    Technical Advice

    Hello all, I was wondering if anyone else has this issue or has any advice for me. I have been playing this game since the end of January. Until today, I had a couple of instances where I would be in the game and my computer would suddenly restart on me. I play several other games and have not had that issue. Today, It happened to me once in a raid and twice in my stash. Now, pretty much as soon as the game launches, (not even getting to the main menu) my computer restarts on me. I know a lot has been going on with the game, especially with this trader event going on (which I think was a great idea). I am not sure if it is a patch or something that could be making my machine unstable when playing this particular game or what. If anyone else has experienced this let me know. If anyone has any advice for me, feel free to share it. I have tried unplugging and removing any extra hard drives and devices from my machine, cleaned all the dust out, turned up the fan speeds, checked connectors and made sure all the cards were in the slots tight. Tried different outlet for the computer. Updated Windows and installed updated video card drivers, and tried running it without other applications up. Not sure what to think of this. Guess I will wait for another patch or something. My event logs don't show anything useful either.
  4. ketchumkid

    Game entirely messed up

    Not sure if this is the right area to post this, but seemed like the only spot I could find. I've contacted support, but i'm not sure how long it'll take to respond or if they'll even have answers for me. So i'll list all my problems within the last 24 hours below. 1) Running the game as administrator or not. I cant seem to find out whats happening here. I run the game as admin and sometimes the launcher works and sometimes it doesn't. its %50 chance whether the play button is available or not on the launcher when I run this. Also, if I don't run as admin, then the game deletes my EFT folder in my program files (x86). So if for some reason I ever forget to run the game as admin, I'm prompted to reinstall the game next time I run it as admin. It unpacks the entire game and makes a whole new folder every time. This is fine since it takes a mere 2 minutes, just confused why my folder keeps being deleted? 2) After battling the BSG launcher for the play button to become available, I often get nowhere after pressing play. It takes me to the first loading screen, shows loading circles at the bottom very briefly, goes away and thats that. So this is a never ending cycle of me relaunching BSG launcher , rolling the dice for my EFT folder, and the play button that seems to disappear just to hit a dead end. 3) Making it passed the infinite loading screen or problem #2. OK now I'm at the part where i can trade, browse my stash or hopefully get into a game. Except... none of that works. Bottom right I have insurance to claim, so I click on the messenger. No dialogue shows up at all, not even the traders chat boxes or global. Well, its another 50/50 here. Sometimes they show up and sometimes they don't. Claiming my insured items is almost impossible. Trading with traders is just more infinite loading screens, my scav didn't even have anything on him, not even a knife. If I wanted to just run around in a match I couldnt make it that far. Let's say I pick scav and a map and time. Pressing ready doesn't do anything, as if the game isnt acknowledging me. Just keep hitting ready over and over and sit there. TL;DR My game basically doesn't function in any playable way for the last 24 hours. I've been playing it for a about a week since I bought it. All of a sudden these problems occur all day and I can't seem to catch a break. Up until now it's worked just fine, and nobody I know has any problem with the game. I've reinstalled it completely twice, and just don't see a fix for it. Wodnering if anyone else has these problems or knows how to help me, thanks.
  5. Every night around 1030ish when I am trying to run factory It takes fivever to find a match. My internet is completely fine and I can find other matches on other maps instantly, this only happens with factory... anyone know why? -edit- This pic is from while I was typing this post... -edit 2- 18 minutes later we find a game
  6. To @TarkovEscaper, @Claus & Other Dev Team Member, Can The Community Help DEV With Solving Technical Problems? There are lots of extremely technical and savvy members within gaming communities, and some players already work within large computer organizations with extremely high computer skills, qualifications, and/or experiences solving all types of Computer/Netcode issues. For example, the AMD Community frequently post very technical problems to see whether the community can help solve them. It goes without saying that you will need to be careful to properly vet proposed solutions. I would guess that those with the right technical skills and experience in this community would love to help out. Anyway, this is just an idea/suggestion for your consideration.
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