Jump to content

Search the Community

Showing results for tags 'techsupp'.

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


  • Text RPG
    • Общий раздел
    • General Discussion
  • Sherpas
    • Общий раздел
    • General Discussion
    • Руководство по игре/Гайды
    • Game Guides/Tutorials
  • Emissaries
    • Общий раздел
    • General Discussion
  • Russian speaking forum
    • Правила форума
    • Официальное русское коммьюнити Discord
    • Новости проекта
    • Игровой форум
    • Оружейный департамент
    • Разработчикам
    • Поддержка сайта и форума
    • Свободный раздел
  • English speaking forum
    • Forum rules
    • Official Discord English Community
    • Project news
    • General game forum
    • Weapons department
    • For developers
    • Website and forum support
    • Off-topic
  • Deutschsprachiges Forum
    • Forumregeln
    • Projektnachrichten
    • Waffenabteilung
    • Allgemeines Spielforum
    • Off-Themen
  • Multilingual forum
    • Multilingual forum

Find results in...

Find results that contain...

Date Created

  • Start


Last Updated

  • Start


Filter by number of...

Found 21 results

  1. So I had no issues running EFT prevous wipe, everything was fine. The problem I got right now is that when I join a raid, after like 20seconds my movements get stuck, example: I was moving forward, I let go of my keyboard, but my pmc is still moving forward for a solid minute. This goes for any direction, shooting and so on, feels like I am playing with 900ping, but I am not......my ping is a nice calm 20ms. Something that accompanies this "lagg" is my PC completely freezing up as in discord just stops working and tabbing out is just a bad idea 🙂 . The problem dissapears after a couple of minutes in raid have passed, and the game works absolutely fine.....so I have no idea what's up with it. My specs are: I5-6600k 3.50GHz, GTX1660Ti 6GB, 16gb RAM, and I have the game on an SSD. Any help is appreciated !
  2. Ultimamente me eh percatado de que mis FPS en general bajaron bastante, senti que iba muy lageado el juego, Hoy decidi poner el RivaTuner con los stats para revisar como iba todo, me termine percatando que desde el Menu, hasta que extraigo en una partida, Mi uso de la CPU y la GPU no supera el 50%... Eh buscado por google cualquier cosa que tenga que ver y todos concluyen de que la CPU es Vieja, que la ram no es suficiente, etc... No me ayuda eso porque mi CPU es un i7 8700K y mi GPU una 2060, Tambien tengo 4 slots de ram iguales de 8GB, lo cual Ram me sobra, entonces ya no se que puede ser que funcione mal, Intente Reinstalar Drivers de Nvidia con DDU y sigue exactamente igual, Updatee la BIOS, lo mismo, Reinicie configuraciones de CPU, tambien, Mi CPU y mi GPU no consumen mas del 50% en Tarkov En La foto es el momento Exacto en la cual estoy peleeandome con Raiders en Reserva, mientras de fondo mis compañeros se matan scavs... La GPU tiene 40% en plena pelea La CPU con 30% tambien siendo que hay Bots cerca La Ram esta a la mitad con suerte Y los FPS son 60 u.u Cuando antes tenia hasta los 120 maximos Me ayudaria bastante alguien al cual le ah pasado esto y sabe como solucionarlo, es incomodo jugar con bastantes FPS menos
  3. I've managed to find stock a RX 6800 in stock and replaced my GTX 1080 Founders Edition with an AMD GPU for the first time ever! I uninstalled Nvidia Drivers with DDU and installed the most recent Radeon 21.x driver. Cyberpunk 2077, Control and Baldur's Gate 3 all run much better and at a much higher frame rate on my 1440p, 144Hz LG 27G850 which I'm super happy with. However, when it came to Escape from Tarkov I've gotten some really weird performance issues that seem specific to this game and I've seen instances of this on COD MW/CW too. On my GTX 1080, I could reach 60-70fps with Medium textures and shadows with minimum Object LOD, Overall Visiblity and Shadow Distance. Supersampling at 1x and everything else turned off. My GPU clocks were normal, GPU usage around 80% and everything was stable. I wanted more frames with my 6800 but for some reason after installation, my clocks are really low. So on those same settings, I get 60-70fps but my clocks were jumping around wildly between 100Mhz-950Mhz and about 30% utilisation. I've read on the forums and on reddit threads that sometimes the GPU on some games goes into a weird power saving mode and you have to push it harder to get the clocks to go up. The problem is that when I set everything to max and Supersampling to 1x, nothing changes on my clocks and my fps drops to 40fps. Utilisation stays the same, around 30%. When I set Supersampling to 2x and everything else to off/minimum, then the card performs correctly at 1800Mhz-2050Mhz but now I'm rendering a 2880p image and my fps is still only 65-75. My GPU usage goes up to 80%-90%. When I jump into an offline whilst testing I've also gotten the same behaviour as some other people have reported when the framerate starts really high at like 110fps and then drops to 80fps, then 65fps and then stays there. I've tried multiple combinations of Vsync off and on in game and in the Radeon settings, Freesync off and on. Borderless and Fullscreen perform the same. I've tried uninstalling MSI Afterburner and shutting down the other Radeon applications in task manager but those have no effect. I've tried uninstalling the Radeon driver and installing the previous 20.x version with DDU and that didn't work. Even so, this is a problem I'm getting that's specific to Tarkov, the game I play the most. When I lower Cyberpunk settings my fps shoots up into the 100s. My GPU usage goes to 99% when I set everything to low in that game with high clock speeds around the 2100Mhz range. I've also tried setting a minimum clock speed both in % terms and in Mhz in the Radeon Tuning settings. I've tried increasing the power budget and the fan speed limits and that does push the fps to 75-80fps but the frametiming is even worse than before and the GPU usage reads at 50%. No matter what I try, the game refuses to give me a stable higher framerate, either the card doesn't respond correctly and gives me a low clock speed, or I have to push over the top settings which gives me the same framerate anyway. What am I missing? How are people getting stable high framerates on these new Nvidia/AMD cards? How does something like this even happen? I know this game is in beta, but it seems like this is an issue that even happens in games like COD so there must be something that isn't been done in the driver/game/windows/hardware that's causing these issues. Also unfortunately, Radeon's built in Overlay doesn't show up in screenshots and MSI Afterburner is uninstalled. TL;DR Low GPU usage on a new RX 6800 which I can't seem to force into a normal base or boost clock and reliably get over 70fps. Has anyone managed to alleviate these issues? Or able to offer any insight? Overall Specs: 2700x, RX 6800, 32GB RAM, installed on an M.2, LG 27" 1440p 144Hz monitor. Here is a link to my full build: https://uk.pcpartpicker.com/user/cloudpc/saved/VhbMnQ
  4. whenever i get into a game it crashes to desktop and i get no error code and when i checked logs it says backend error operation waiting anyone know a solution have tried reinstalling completely wiping cache and updates and tried restarting pc pretty much everything
  5. Heyho! Ich habe bereits versucht mit dem Support zu Kommunizieren und bin auch gerade noch dabei. Allerdings versuche ich grade auch den Auslöser für das Problem zu suchen, allerdings bis jetzt noch Erfolgslos. Deshalb dachte ich mir gerade, vielleicht hat jemand eine Lösung oder selber das Problem und bin hier auf die "Off-Themen" im Deutschsprachigen Bereich gekommen. Das Problem : Ich habe seit 2 Tagen das Problem das wenn ich versuche den Launcher zu starten sofort eine Fehlermeldung kommt mit der Nachricht (Ein Aufrufziel hat einen Ausnahmefehler verursacht) Ich habe bereits fast jegliche Möglichkeit versucht das Problem zu finden und bin immer noch nicht auf eine Lösung gestoßen. DirectX Neuinstalliert, Treiber Aktualisiert, Launcher Neu Installiert all so das was man sich vorstellen kann. Ich hab auch den Launcher wo anderst installiert war aber auch erfolgslos. Ich habe bereits jegliche Möglichkeit versucht die mir bekannt war.
  6. illegalheadshot

    Entire PC Freezing when switching windows

    I am having an issue where whenever I alt+tab or try to minimize the game my entire pc freezes and I am forced have to force shut down the whole system. My configuration is as follows: Gigabyte 3080, Ryzen 5900x and Corsair Vengeance Pro 32 GB 3600 ram. My game is currently installed on a secondary partition of my primary drive. If anybody has encountered this issue any help would be much appreciated. Thank you.
  7. sansa413

    Custom Map Loading Problem

    It's been a few days since I bought the game and I started playing it directly. My first problem with the game was that the game files were not verified after downloading the client and therefore I manually changed the location of the game files. After solving this problem, I started playing directly. I started playing the Factory map and everything was going well, the game was loading in a not very long time (about 2-3 minutes). However, when I entered the Custom map as PMC for the mission, the game started to freeze on the loading screen and then to overload when loaded. Then I was kicked out of the game and got "Server Conection Error". When I entered offline, the Custom map was loaded. Likewise, when I entered as SCAV, it loaded, opened, and after a little freezing, it recovered and became playable. I am having this problem in the Customs map and I have seen RAM related solutions on the internet. I have 8GB RAM and I have a GTX 1050 on my graphics card. How can I solve it if the problem is caused by RAM.
  8. i purchased an upgrade last night and havent gotten an email from bsg or anything regarding my upgrade. they took my money out of my account and i didnt get anything. please help
  9. TehDonFubar555

    Immediate server disconnects.

    I'm not sure if I'm posting in the right area, if I'm not please let me know. To make a long story short, recently purchased the game, everytime I try to play the game online it immediately disconnects me saying "server connection lost" even in reconnects and no matter what server I pick, u haven't been able to play the game once since buying it Monday, because every single match starts with immediate disconnects. If anyone knows how to fix this would be a huge help
  10. I run off of a LTE connection (phone Hotspot/ Tethering) and use this to play tarkov and browse the web etc... (don't have Wifi/ Broadband) I keep receiving the (NetworkError/SessionLostErrorMessage) message every time I attempt to log in to the main menu. The Launcher seems fine though the Connection to game does not. This being the IP address switches often due to the phone connecting to different towers at different times, based on if a tower is full or has a slow connection, or is under maintenance etc... Does the requirements to play Tarkov only consists of having a IP address that does not change when currently connected? Its been fine last wipe and this wipe in the early stages receiving no problem like this at all. but now its seems to be constant right now. Im not sure what to do, Please help?
  11. Insomniscope

    Captcha not working?

    So me and my friend have tried to get into Tarkov, we have tried to change IP and weve also tried using different browsers but the Captcha wont let us through, does this mean the game will be unavailable for us both, or is there a way to fix it. We cant think of anything else to try Insomniscope
  12. I have been playing since January and have always had this issue on woods and sometimes custom's, every 5-10mins my game freezes however continues to run in the background for another 5-10 seconds in that time i can go prone and still walk around ( I can tell this by the game audio still running). This issue is so problematic is has made playing any game of woods nearly impossible, these are my errors in my Logs 2020.06.02_6-25-06_0.12.6.7526 errors.log 2020.06.02_6-47-00_0.12.6.7526 errors.log 2020.06.02_7-04-04_0.12.6.7526 errors.log Attempted fixes: I have reinstalled EFT 2 times now and validated the integrity of the files, I have tried different install paths ( C drive ect.) I have tried this fix a along with reinstalling my drivers from scratch multiple times https://www.nvidia.com/en-us/geforce/forums/discover/207742/upgrading-to-windows-10-read-me-first-/ I have disabled all overlays for any programs that have them (Xbox game bar, NVIDIA experience, etc). at this point I am really stumped at this problem, this has been going on through many hot fixes and major updates I have reported it to support every time but no fix has come about. does anyone else experience this issue? PC Specs AMD Ryzen 1700X gigabyte Geforce 1080 gaming G1 ASUS X370 Pro Corsair 16GB Kit (2x8GB) DDR4 Vengeance C15 3000MHz windows build 1909 OS build 18363.836 GeForce game ready Driver 446.14
  13. I have been having trouble loading fast in EFT with massive spikes while loading and generally slow loading overall. My disk usage will spike to 100% a lot of the time, and for a good bit while loading. I also just bought a 2TB FireCuba Gaming 2.5 inch SSHD SATA 6Gb/s flash accelerated performance hard drive to combat this issue, but it didn't seem to improve my issue at ALL (I have noticed better performance in other games). Any tips? Only possibly thing I could think is my ram, but I know other people who load in fast with the same amount of ram. My graphics card also runs fine at 50% usage while loading, not a problem with that. SPECS: Intel Core i7-8700k CPU @ 3.70Ghz 16GB RAM installed ASUS ROG Strix Z370-2E Gaming Motherboard ASUS ROG Strix GeForce GTX 1080 TI 11GB VR Ready Samsung 860 Evo 2.5" SATA III 500GB Internal SSD Seagate BarraCuda 2TB 3.5-Inch SATA 6 Gb/s Internal Hard Drive 2TB FireCuba Gaming 2.5 inch SSHD SATA 6 Gb/s flash accelerated performance hard drive
  14. Hi, This is a bit of a long shot but after forum surfing for a while i figured this is the best place to start a thread. In the last two weeks i have been running into my PC losing power when loading into raid, and then my PC will boot loop until it will randomly turn on again. This has NEVER happened with any other game, hence the post here. It is inconsistent, nothing to do with thermals, and continues to happen after: fresh install on NVMe, Sata SSD and HDD, checking loose connections and general troubleshooting. I was wondering if anyone would have any ideas or experience with this. Even went to the extent of moving my setup to different plug sockets to see if that was the issue. PC Specs: i7-8700k (no overclock applied) 16gb of TridentZ RGB clocked @3200 Gigabyte Gaming 7 Z370 Motherboard NZXT Kraken 280mm AIO CPU Cooler ASUS Strix GTX 1080 250gb Samsung NVMe SSD (Boot drive with a single game installed) 2TB HDD Corsair CX600 PSU Any ideas would be extremely appreciated, i miss playing Tarkov already and its only been two days, thanks.
  15. LootGoblin89

    Unable to load into Reserve

    Hello, recently as a new player me and my friend wanted to try out reserve for ourselves, unfortunately every time i tried to load into reserve it did not want to work at all. It either froze while loading and i was forced to ALT F4 or the game loaded me in but i could not see any scavs or PMCs moving ( they could see me moving but on my screen they just stood still). I have the game on a ssd so i doubt its becouse of that. Over the past few days i have suspected that the reasoning for my stuttering freezes and being unable to load into certain maps was becouse i only have 2400mhz 8gb of ram. So i took upon myself and bought a extra 8gb. My specs for those wondering: i5 7400, 1060 6gb, 2x4gb 2400mhz ram, msi bazooka b250m.
  16. judgie247

    Technical Issues

    Hey, I was wondering if anyone cold help. I recently started playing again after a couple years, been back playing for about 4/5 weeks, everything ran fine. Couple days ago I try and load into a game with a squad on this server and the game goes into meltdown. Ranging from 1 to 60 fps laggy, choppy, unplayable. The guys I loaded in with almost completed the raid before I could even move. Can play factory, only tested woods and customs and they're unplayable. Nothing has changed with my rig, which ran the game fine a couple days ago. 4ghz cpu, gtx 970, 8gb ram, ssd. Any help/advice would be great, thanks! Can upload video evidence upon request if required.
  17. Tarkelson

    Game Refund?

    Hi there! So a friend of mine recently bought me this game because he "thought I would like it". Me being a tactical multiplayer action FPS fan, I can understand why he thought I enjoy this game. I've heard about Escape From Tarkov for awhile now, lots of YouTubers and Twitch streamers cover this game quiet extensively, so I definitely know the hype surrounding the game. But this is not without its flaws.... -Its been in development forever, a eternity long NDA-restricted Alpha....then only recently a half baked "Beta" -The game has a difficult meta, very inconsistent loot tables, bad gear drops and general gameplay inconsistency with long wait times -A DROVE of technical issues, from crashes, lag, stutters, network issues, control issues, game-breaking bugs and major game instability -EXTREMELY toxic developers who have been known to suppress, censor, and ban/restrict players for negative feedback, criticism, or anything that doesn't blindly praise this game for any reason (I'll be amazed if this post isn't shut down within the hour for me simply stating this fact) *Plus these guys have been known to go after YouTubers and Streamers, attempting to strike their channels Now hear me out. Tonight I tried to give this game a chance. I swept the problems with this game and the developers under the rug, and I tried to give this an honest chance, (Who knows? Maybe I thought I would like the game after all) but alas, I have not even remotely gotten a chance to enjoy any major portion of the game. I have spent the last hour screwing around with constant game crashes, EVERY SINGLE MATCH. No matter if I play as Scav or USEC, no matter what map, whether Factory, Reserve or whatever, no matter what graphics settings I play at, or what changes I make to my PC, this game crashes CONSTANTLY. I did the normal diagnostics, updated video drivers, changed CPU priority, re-installed the game, re-seated my RAM, verified game files, changed registry files, changed video card settings in the NVIDIA control panel, NOTHING. This game is plagued with technical issues and it flat out doesn't run. Hell dude, Call of Duty Modern Warfare 2019 doesn't crash as much as this game does. My PC is also not a single problem either. I'm rocking AMD RYZEN 7 2700X 3.7GHz, 16GB DDR4 32000MHz, NVIDIA GeForce GTX 1070Ti, 960GB PNY Ultra III SSD, 4TB HDD Storage, 550w Corsair CX PSU and clean install of Windows 10 Home Anniversary Update. This PC is MORE THAN POWERFUL enough to run this game, I am well above the minimum system requirments. This game just doesn't wanna run and I don't know why. So I don't want him to waste his money. I want to know if there's any way that I can request a refund for the game in ANY way. I know there's a stupid policy around refunds in BattleState Games Terms of Service, but I live in the US and we have consumer protection laws the prohibit the prevention of refunds for reasons like this (Which is why Steam, uPlay, Origin, Epic ect. are required by law to offer refunds on digital products, and Steam allows you to refund any game if you can't run it and need a refund.) If anyone can help me out, I'd rather my friend get his money back rather than him having wasted his money on a technical Beta that won't run on my PC. Maybe in a year or whatever when this game is more complete and up to standard I will come back and revisit, but for now more work needs to be done.
  18. Hey guys I just go into Tarkov and I am loving it but my game keeps "Not Responding" when I click "Play". It will show the spinning loading circle for my mouse and show my desktop but locks me down to where I cannot close the game even if I use task manager. I have to restart my PC from the Ctrl Alt Del screen. I only recently started having this issue, till now its been fine. If someone knows how to fix this please let me know. To help figure this situation out here is what I have done so far: Uninstalled and reinstalled to my SSD restarted my PC multiple times and tried playing again. Thanks!
  19. Jim_Got_20_Inch

    Launcher bugged Help

    Please help me. Everytime I launch I get the error message in the photo. Any ideas? ive already reinstalled and deleted temp files, ive checked for updates ive checked the integrity of games files.
  20. No puedo jugar en los servidores de sao paulo. Lo que realmente me afecta, ya que juego desde argentina. Tengo conexión por 3 minutos y se pierde. Ya me pasó multiples veces en la última semana, perdí un monton de roubles a causa de estas desconnexiones. ___________________________ I can't play on sao paulo servers. Which kind of afflicts me, since I play on Argentina. I have connection for 3 minutes and then it disconnects. Happened multiple times in the last week, lost a lot of roubles due to this.
  21. So I get a lot of stuttering and such when I play, pretty much any map, on either AUS or USA servers. Looking for help as to why it happens, and if there are any good solutions. When I look at MSI Afterburner, it seems like my frames drop to 0 while simultaneously my GPU and CPU usage also drops to basically nothing... I don't know what that could mean. I will screen shot and post here momentarily. Link to video of what it looks like, it stutters at the beginning and again at the 15 second mark (sorry the video quality is meh) : https://www.youtube.com/watch?v=_z9752m9gSU&index=6&t=0s&list=PL9VMgNCyckbbbFxu7RGk0Efq0Oo1reEUe MOBO: Gigabyte X470 AORUS GAMING 7 WIFI CPU: AMD Ryzen 7 2700X Eight-Core Processor, 3700 Mhz, 8 Core 16 Gigs Ram Windows 10 Comcast, California Please let me know if there is anything else I can provide that would be helpful to trouble shoot. Thanks! Linked all this in case it is useful: OS Name Microsoft Windows 10 Home Version 10.0.17134 Build 17134 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name DESKTOP-J4VRPMP System Manufacturer Gigabyte Technology Co., Ltd. System Model X470 AORUS GAMING 7 WIFI System Type x64-based PC System SKU Default string Processor AMD Ryzen 7 2700X Eight-Core Processor, 3700 Mhz, 8 Core(s), 8 Logical Processor(s) BIOS Version/Date American Megatrends Inc. F5, 9/19/2018 SMBIOS Version 3.1 Embedded Controller Version 255.255 BIOS Mode UEFI BaseBoard Manufacturer Gigabyte Technology Co., Ltd. BaseBoard Model Not Available BaseBoard Name Base Board Platform Role Desktop Secure Boot State Off PCR7 Configuration Binding Not Possible Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume2 Locale United States Hardware Abstraction Layer Version = "10.0.17134.471" User Name DESKTOP-J4VRPMP\marty Time Zone Pacific Standard Time Installed Physical Memory (RAM) 16.0 GB Total Physical Memory 15.9 GB Available Physical Memory 10.2 GB Total Virtual Memory 20.8 GB Available Virtual Memory 11.1 GB Page File Space 4.87 GB Page File C:\pagefile.sys Kernel DMA Protection Off Virtualization-based security Not enabled Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualization Enabled in Firmware No Hyper-V - Data Execution Protection Yes
  • Create New...