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StatiX-NomaD

Game shuts down PC

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StatiX-NomaD

Please help me, during raids, my PC will randomly shut down, sometimes going to a blue screen saying "Something went wrong :("

I JUST got this PC...

 

-Intel I9-9900k

-RTX 2070 Super

32 (2x16) GB RAM

 

It doens't do it with any other game and it's ruining the game for me, I only just started playing, I payed for the limited edition too and now I can barely play it as it will crash my PC almost every raid...

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nortontremblay

i think is a problem with server i have the same thing for about the same time

i found my trouble i changed the antialiasing too high

Edited by nortontremblay
found the problem

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StatiX-NomaD

It's still doing it, Reinstalled OS, all drivers are updated, Lowered settings, tried everything and it's still doing it and I just want to play it...

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AvIt21

it's your power supply, happened to me. It because tarkov pulls 100% power for you GPU even in the lobby causing your PSU to shut down

 

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m2hmghb

It happened to me. It was my PSU as well. 

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ArchMadman

for the longest time i had the company that sent me my comp had the wrong Pci e cable plugged in and it i switched it to the other one and no problem since

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StatiX-NomaD
17 hours ago, AvIt21 said:

it's your power supply, happened to me. It because tarkov pulls 100% power for you GPU even in the lobby causing your PSU to shut down

 

So, do I have to get a new PSU?   I have a 650 Watt Silver PSU...

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AvIt21
11 minutes ago, StatiX-NomaD said:

So, do I have to get a new PSU?   I have a 650 Watt Silver PSU...

That's what I had to do. Remember most PC stores have a 14 day not wanted return policy so if you did buy one and still had the issue you could just take it back. However I know from my experience that the PSU was the issue and you have the exact same problems as I did.

 

On a side note do you have your gpu connected to 1 pci-e cable with 2 6-8 pin connectors? or 1 pci-e cables for each power slot. I've heard that can also be an issue though unlikely in this case but it's worth checking out first. 

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StatiX-NomaD

I built my PC with CyberPower...

I don't know about the Pci-e stuff

So, is there no way they can fix this on their end because it's another £100+ for a better PSU AND putting it in the PC and I spent £120 on the game for the limited edition...

 

So I just can't play and waste £120 or spend another £100+ on a new PSU and play..? Why is this THE ONLY game that does it? Please fix this issue battlestate 

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EF_DawoO

the problem happen to me on the past, the mine problem is from my PSY CORSIR 750 CX  after i change it every thinks okay

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fubarakarus

install BSOD viewer from nirsoft (freeware)

This way you can check your old bluescreen logs and see which dll file causes the issue, google the dll file and check what it belongs to.

You can also see the error message, google that and see what it belongs to.

Edited by fubarakarus

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KarmasGotcha
On 8/26/2019 at 8:11 AM, StatiX-NomaD said:

I built my PC with CyberPower...

I don't know about the Pci-e stuff

So, is there no way they can fix this on their end because it's another £100+ for a better PSU AND putting it in the PC and I spent £120 on the game for the limited edition...

 

So I just can't play and waste £120 or spend another £100+ on a new PSU and play..? Why is this THE ONLY game that does it? Please fix this issue battlestate 

This is not a BattleState issue, it's a you need to buy a stronger power supply issue. Don't blame BSG for you being a cheapskate on your power supply. 

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StatiX-NomaD

Karmas. are you an idiot?

I have a 650w Silver... That SHOULD be enough for any game and I went all out on my new PC and this is THE only game I've had an issue like this with. I can run this game at 120Hz at 120 FPS on ultra and it can run fine for 20 minutes before it will restart my PC, then I could limit my FPS to 60, lower my graphics and it would still do it, I've been talking with CyberPowerPC and they said it wasn't the PSU.

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t4nk83
6 hours ago, StatiX-NomaD said:

Karmas. are you an idiot?

I have a 650w Silver... That SHOULD be enough for any game and I went all out on my new PC and this is THE only game I've had an issue like this with. I can run this game at 120Hz at 120 FPS on ultra and it can run fine for 20 minutes before it will restart my PC, then I could limit my FPS to 60, lower my graphics and it would still do it, I've been talking with CyberPowerPC and they said it wasn't the PSU.

Do you have any temp monitoring software?

Further Nvidia recommends a 550w or higher GOLD RATED PSU, you have a 550w SILVER rated GPU, what Amperage is your PSU able to kick out, anything below 24 AMPS and you're going to get that PSU to have a heart attack, which sounds like it is.

Go to best buy, buy a 700w power supply ($100-$150) put it in and test, if it still does it, send that poo back to CrapPowerPC and have your local shop build you one.

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StatiX-NomaD
On 9/4/2019 at 11:00 PM, t4nk83 said:

Do you have any temp monitoring software?

Further Nvidia recommends a 550w or higher GOLD RATED PSU, you have a 550w SILVER rated GPU, what Amperage is your PSU able to kick out, anything below 24 AMPS and you're going to get that PSU to have a heart attack, which sounds like it is.

Go to best buy, buy a 700w power supply ($100-$150) put it in and test, if it still does it, send that poo back to CrapPowerPC and have your local shop build you one.

I have a 650w Silver, not 550. would 50w even matter?

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t4nk83
7 hours ago, StatiX-NomaD said:

I have a 650w Silver, not 550. would 50w even matter?

No wattage doesn't matter, Wattage is just AMPS x VOLTS

So you've got 5.4AMPS x 120 Volts = 650w 

 

If you've got 3 5.4 AMP lines for your Gfx card and that is 16.2  AMPS (aka 16 AMPS rail), and your GFX card needs 18-24 amps you can see where under stress, like loading a map, or game when CPU, RAM and GFX power usage spikes why your system would shut off, insufficient power. Now this would only happen when you pull too much power from  the wall, and your PSU can't handle it.

 

Might happen in some games, and others it will not happen

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maj_mestriner

Hi! I cant play too! I have a power supply EVGA 850 G3, Rayzen 7 2700x, 16GB ddr4, gpu Rx-480, and when I try to connect any server, my pc just shoot down. No message appears, just turn off the equipament. Only whit this game, this expensive game.

 

Edited by dordedente

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khabi

I'm having the same issue. I have a GTX 1080 and a EVGA 750W PSU. Should have plenty of power.

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Sorukie
On 1/12/2020 at 2:14 PM, khabi said:

I'm having the same issue. I have a GTX 1080 and a EVGA 750W PSU. Should have plenty of power.

I also have a 750W PSU and this issue was resolved by making sure I had the power cord plugged into the correct slot on the PSU. I took my PC apart a while ago and accidentally placed the GPU cord into the 8 slot for CPU instead of the 8 pin slot for PCI-E/GPU slot below it. I must have read it wrong since the labels are upside-down compared to the way the PSU sits in the tower.

 

Check your GPU power cable.

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Reymt

Idk why people keep repeating that nonsense about PSUs, most modern PCs dont even use 400 watts, many are below 300 watts usage. CPUs dont tend to draw more than 100 watts, besides some rare high end stuff, and GPUs rarely break the 200 watt mark. Everything else is peanuts, even mechanical hard drives tend to use <10 watts.

Even overheating is a pretty rare issue these days, considering most CPUs and GPUs are supposed to throttle down when they hit a specific temperature; eg AMD CPUs shouldnt go over 85 degrees. 

If every other game work, if you can play poo like star citizen without problems, when stresstesting doesnt break the CPU, but only Tarkov makes the PC crash...

... then it has to be something Tarkov does. 

And there are a ton of people reporting exactly this kind of crash, both AMD and Nvidia users.

-------------------------

edit: https://www.guru3d.com/articles-pages/msi-geforce-rtx-2070-super-gaming-x-review,5.html

For reference, the 2070 super, as a high end card, is one of the more demanding cards, but even then its below 240 watt. 

Now, looking it up, the 9900k is apparently pretty poo in terms of power usage; actually draws in ~270 watt at maximum load, thats crazy high. But considering Tarkov only uses 4 cores, and no logical cores, I doubt it even goes up to half of that power draw.

So 650w shouldnt be any problem, particuarly not in a game like Tarkov.

Edited by Reymt

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MysticalPotato

Any PC that shuts down because of a game, regardless of whether ALL other games you play do not cause it, has a hardware problem. Something isn't right and narrowing it down is a process of elimination. I could go into great detail about this, but a PC doesn't shutdown because of a software issue. The software (in this case, Tarkov) is only exposing a weakness in your PC that already exists. 

 

IF Tarkov was truly the issue, this problem would be more widespread. I've had crashes, some weird ones too. Sometimes the game crashes Chrome and Discord, go figure that one out. But never has it shutdown my PC nor caused a blue screen.

 

Try swapping your RAM sticks between slots, re-seat everything. Try a different PSU (take it to a shop if you need it to be tested), but it's never easy narrowing down an issue with a PC when it could be multiple things contributing to it, not necessarily one piece of hardware. But something is definitely wrong with your PC if it is shutting down. That's just fact. YES, Tarkov is causing it in the sense it is the only game you may have that exposes this weakness and produces the symptoms...but the problem is there regardless.

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MysticalPotato
On 1/13/2020 at 6:14 AM, khabi said:

I'm having the same issue. I have a GTX 1080 and a EVGA 750W PSU. Should have plenty of power.

Having enough power is rarely the issue with PSUs. The issue is often stability on the rails, 12v, 3v or whatever. The PC doesn't even nee to be drawing that much power but if it's unstable, the CPU may not be getting stable power and that in turn may cause a shutdown or blue screen. Just an example but yeah, it's not about power but the consistency of that power. A PSU that crashes one PC may have no issues on another PC due to a different Motherboard with better power phasing, or a less demanding CPU/GPU. 

Again it's never just one thing with PCs but a combination of things. Unless the PSU simply dies. But if that happens you'll know, since your PC won't turn on :)

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Reymt
vor 6 Minuten schrieb MysticalPotato:

Any PC that shuts down because of a game, regardless of whether ALL other games you play do not cause it, has a hardware problem. Something isn't right and narrowing it down is a process of elimination. I could go into great detail about this, but a PC doesn't shutdown because of a software issue. The software (in this case, Tarkov) is only exposing a weakness in your PC that already exists. 

Thats just wrong. Driver issues can make a PC crash without a blue screen.

In fact, its actually a not uncommon problem for AMD GPUs to hard crash, the 5700s currently got that problem and there are a ton of reports about that. The problem here is not hardware, but very poor GPU drivers, and AMD even aknowledged this age old problem recently. 

That driver issue was my first suspicion when I had the problem. But there are reports of Nvidia users having the same problem with Tarkov, so its more widespread.

Zitat

IF Tarkov was truly the issue, this problem would be more widespread. I've had crashes, some weird ones too. Sometimes the game crashes Chrome and Discord, go figure that one out. But never has it shutdown my PC nor caused a blue screen.

What do you mean with widespread? A specific issue can affect a tiny minority, or a lot of people, there is no rule about how many people have to be affected by bugs. Not to mention, you never know exactly how common the problem is, you can just go on reports.

And there are a lot of reports about people getting a full system crash with EFT.

Edited by Reymt

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MysticalPotato
On 9/5/2019 at 6:00 AM, t4nk83 said:

Do you have any temp monitoring software?

Further Nvidia recommends a 550w or higher GOLD RATED PSU, you have a 550w SILVER rated GPU, what Amperage is your PSU able to kick out, anything below 24 AMPS and you're going to get that PSU to have a heart attack, which sounds like it is.

Go to best buy, buy a 700w power supply ($100-$150) put it in and test, if it still does it, send that poo back to CrapPowerPC and have your local shop build you one.

This is wrong. Don't spread misinformation pretending you know what you're talking about when it's clear you don't. Do you even know what the silver/gold/bronze ratings on power supplies mean? Because it would seem you don't. I'll tell you then. It's about efficiency, not how much power it can deliver. Go and look it up if you don't believe me. Most good brands do have multiple ratings for PSUs and sure, gold is probably better because it will use less power than another PSU of the same wattage but lower rating (Gold > Silver> Bronze).

 

But yeah, telling someone a silver PSU is going to have a heart attack because Nvidia recommends gold is just pure hogwash.

3 minutes ago, Reymt said:

Thats just wrong. Driver issues can make a PC crash without a blue screen.

In fact, its actually a not uncommon problem for AMD GPUs to hard crash, the 5700s currently got that problem and there are a ton of reports about that. The problem here is not hardware, but very poor GPU drivers, and AMD even aknowledged this age old problem recently. 

That driver issue actually my first suspicion when I had the problem. But there are reports of Nvidia users having the same problem with Tarkov, so its more widespread.

What do you mean with widespread? A specific issue can affect a tiny minority, or a lot of people, there is no rule about how many people have to be affected by bugs. Not to mention, you never know exactly how common the problem is, you can just go on reports.

And there are a lot of reports about people getting a full system crash with EFT.

Very rare that drivers cause bluescreens and when they do, it's again, generally because of a hardware issue. I've never seen a single BSOD since XP (ie Win 7 onwards) - Been building these things for 30 yrs so I may have a clue what I'm doing.

 

Full system crash is very strange if it's only EFT but again, more likely a hardware issue than anything else. Period. Not saying it doesn't suck, it does. And as I said I've seen some weird crashes, so I'm happy to be proven wrong. I've simply never seen EFT crash my system (nor any other game for that matter, and not since WinXP have I seen bluescreens, period - Overclocking testing not withstanding)

 

Happy to be proven wrong, but when I say widespread, I am saying that MANY people have just run of the mill PCs, not super nasa computers like some. IF Tarkov was the ONLY culprit, then you'd be hearing a lot more shouting about it. Don't you think? 

 

Yes bugs suck even if no one else has them, but that doesn't mean the issue isn't on your end, because of whatever reason e.g. you have 40 apps running in your system tray, 300 processes 200 which you don't need  or any other combination of bad PC maintenance. Hopefully someone figures it out, but I doubt unless BSG themselves discover something in the code causing crashes due to certain instructions being carried out on CPUs that can't handle it (AVX or whatever) that it will be solved. 

Edited by MysticalPotato

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