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Not able to download game after purchase


H4mmerhead

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Hello,

posting this on behalf of my brother who just purchased a standard edition.
He is unable to download the launcher to install the game.
Any idea what is wrong? On his profile it just says: Pre-ordered: Nothing.

 

 

 

 

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I am experiencing the same issue. However, on the right side of my screen it says "Your transactions" and clearly states I bought the game today. Every time i click the message it sends me an email saying "Thank you for your purchase" but no link to download

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19 minutes ago, H4mmerhead said:

Hello,

posting this on behalf of my brother who just purchased a standard edition.
He is unable to download the launcher to install the game.
Any idea what is wrong? On his profile it just says: Pre-ordered: Nothing.

 

 

 

 

 

19 minutes ago, H4mmerhead said:

Hello,

posting this on behalf of my brother who just purchased a standard edition.
He is unable to download the launcher to install the game.
Any idea what is wrong? On his profile it just says: Pre-ordered: Nothing.

 

 

 

 

 

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I've bought the standard edition yesterday, i got the transaction confirmation in my email.
In my profile page, there is no "Transactions" thing.
The funny thing is that my brother bought the same game 10 minutes after me and got the key 30 minutes after the buy.

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RacialAdhesive
9 minutes ago, cismoski said:

I've bought the standard edition yesterday, i got the transaction confirmation in my email.
In my profile page, there is no "Transactions" thing.
The funny thing is that my brother bought the same game 10 minutes after me and got the key 30 minutes after the buy.

This is actually really frustrating. Was ready to drag my knees in the sh!t, now can't even download the game. hella annoying. 

Edited by RacialAdhesive
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6 minutes ago, RacialAdhesive said:

Are we supposed to get a download link or a code?

i got a mail, and in profile u get a link to dl the game.

just got it..took 2h+ to get it

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RacialAdhesive
Just now, SKOGSTOKIG said:

i got a mail, and in profile u get a link to dl the game.

just got it..took 2h+ to get it

ohhhhh. Okay. At least at somepoint it get's sent to us.

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27 minutes ago, Own1yy said:

I am having a similar issue.  My older brother gifted me the game and it brought me to the install page, I click install and it says " Access to this website is blocked. " .  Any fixes?

That's the error page I linked.
 

http://cdn-11.eft-store.com/LauncherDistribs/0.9.1.935_d32efa8a-8b3b-49b9-b55c-1228d16366c7/BsgLauncher.0.9.1.935.exe

FIX FOR ME :  When downloading check if your region is EU.  Mine was EU for some odd reason so what I did was I downloaded a VPN to fix it.  I downloaded the game and I am in NA servers now.  hope this works.

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Where did you guys purchase your game from?

You see I have this friend who didn't feel like paying full prize so he bought the game from some 3rd party website and when he didn't get to download the game he got angry and blames BSG for ripping him off instead of himself trying to save $10 off by going to a 3rd party site.

I tried to tell him before the purchase and I am telling you now: Only purchases through the official site and Xsolla are valid.

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  • 2 weeks later...

I bought it direct from the battlestate games escape from tarkov site. It's been about 2 weeks now and still can't download the client

Edited by Coldonfire
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  • 1 month later...
LimitlessMew

I am also unable to play the game. I got the launcher but it tells me that I have not pre-ordered it. Unfortunately this is untrue. I got the confirmation email from my bank account that the money was taken out of my account. 

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The issue still exists, except with me it has given me no transaction record...  It popped up with the payment confirmation and thank you for purchasing the game nonsense but never actually gave me a meaningful link to install. And before you type it... Yes i did check whether it was there on my profile and there was no transaction history or note of purchase - I didn't even receive a conformation email regarding my purchase. Me, being naively optimistic, didn't write down the transaction number; I just assumed that purchasing a £50 game would be a seamless process, especially without requiring the need for precautionary measures. I was wrong. I am not even going into the fact that they converted 44 Euros into £44. The Euro figure does include all the necessary deductions, such as VAT as I am from the UK.

If you are considering purchasing this game, I strongly discourage it. For a nearly 3 year old £50 game, the delivery is absolutely abysmal.  

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