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H4mmerhead

Not able to download game after purchase

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H4mmerhead

Hello,

posting this on behalf of my brother who just purchased a standard edition.
He is unable to download the launcher to install the game.
Any idea what is wrong? On his profile it just says: Pre-ordered: Nothing.

 

 

 

 

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MrGreen444

I am experiencing the same issue. However, on the right side of my screen it says "Your transactions" and clearly states I bought the game today. Every time i click the message it sends me an email saying "Thank you for your purchase" but no link to download

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john_dark

It takes a while. I bought the game yesterday and it took almost an hour after purchase until I received the download link.

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zevuz
19 minutes ago, H4mmerhead said:

Hello,

posting this on behalf of my brother who just purchased a standard edition.
He is unable to download the launcher to install the game.
Any idea what is wrong? On his profile it just says: Pre-ordered: Nothing.

 

 

 

 

 

19 minutes ago, H4mmerhead said:

Hello,

posting this on behalf of my brother who just purchased a standard edition.
He is unable to download the launcher to install the game.
Any idea what is wrong? On his profile it just says: Pre-ordered: Nothing.

 

 

 

 

 

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Grannez

It's been 2 hours for me, still not gotten the product

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cismoski

I've bought the standard edition yesterday, i got the transaction confirmation in my email.
In my profile page, there is no "Transactions" thing.
The funny thing is that my brother bought the same game 10 minutes after me and got the key 30 minutes after the buy.

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RacialAdhesive
9 minutes ago, cismoski said:

I've bought the standard edition yesterday, i got the transaction confirmation in my email.
In my profile page, there is no "Transactions" thing.
The funny thing is that my brother bought the same game 10 minutes after me and got the key 30 minutes after the buy.

This is actually really frustrating. Was ready to drag my knees in the sh!t, now can't even download the game. hella annoying. 

Edited by RacialAdhesive
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SKOGSTOKIG

same here 2h+ still no game to download :/

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RacialAdhesive

Are we supposed to get a download link or a code?

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SKOGSTOKIG
6 minutes ago, RacialAdhesive said:

Are we supposed to get a download link or a code?

i got a mail, and in profile u get a link to dl the game.

just got it..took 2h+ to get it

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RacialAdhesive
Just now, SKOGSTOKIG said:

i got a mail, and in profile u get a link to dl the game.

just got it..took 2h+ to get it

ohhhhh. Okay. At least at somepoint it get's sent to us.

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msilva7

Please help and speed up download email! Everyone is waiting after paying

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Sirtalos

link is gone after a few month, very poor system.

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Bengalsman55

Friend bought the game two days ago, and still doesn't have the link to install. is there something he can do to get it to work?

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AnXieTTy

I'm currently having the same problem? Is this a scam? I spent my damn money, I want the damn game? Any update on this BS? 

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Bait_on_Mixer

same problem here

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Own1yy
27 minutes ago, Own1yy said:

I am having a similar issue.  My older brother gifted me the game and it brought me to the install page, I click install and it says " Access to this website is blocked. " .  Any fixes?

That's the error page I linked.
 

http://cdn-11.eft-store.com/LauncherDistribs/0.9.1.935_d32efa8a-8b3b-49b9-b55c-1228d16366c7/BsgLauncher.0.9.1.935.exe

FIX FOR ME :  When downloading check if your region is EU.  Mine was EU for some odd reason so what I did was I downloaded a VPN to fix it.  I downloaded the game and I am in NA servers now.  hope this works.

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Coldonfire

I bought the game days ago and my profile says Nothing. I still can't download or play like all my other friends who pre-ordered and are able to download and play.

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Yeavo

Where did you guys purchase your game from?

You see I have this friend who didn't feel like paying full prize so he bought the game from some 3rd party website and when he didn't get to download the game he got angry and blames BSG for ripping him off instead of himself trying to save $10 off by going to a 3rd party site.

I tried to tell him before the purchase and I am telling you now: Only purchases through the official site and Xsolla are valid.

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Coldonfire

I bought it direct from the battlestate games escape from tarkov site. It's been about 2 weeks now and still can't download the client

Edited by Coldonfire

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Xarc
18 minutes ago, Coldonfire said:

I bought it direct from the battlestate games escape from tarkov site. It's been about 2 weeks now and still can't download the client

Are you able to download the launcher ? What errors it gives you ?

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