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Upgraded from Standard to EoD, no content?


Jerald_B
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So on the 24th I paid 100USD to upgrade to EoD...

My buddy who has been around since alpha told me I had to reset my account before doing so. (I know now I didn't have to.)

So I logged out, closed the game and launcher. Reset. 

Loaded up the game, profile and launcher state I have EoD. But I still started out with just the basic gear, 10x26 stash and alpha container...

 

What gives? I have heard some say it takes 3 days. Others say it is instant. I've opened a ticket for support and nothing... Kinda disheartening to drop so much on this game and not get what I've paid for...

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@Jerald_B

I have the same issue. I just purchased the upgrade from standard to EoD today 1/1/20 and received my confirmation receipt, but the game client still shows that I have the Standard Edition. I don't want to reset my account and restart all of the progress I've made. 5 of my friends made the same upgrade to EoD and had a seamless transition to the EoD Edition, so I know a acct reset is not required. Can anyone help? I'd like the reassurance that I didn't just hand over 100 USD for nothing.

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The same thing happened to me , just upgraded to EOD edition 1/1/2020 and got my conformation but the game states I still have the standard edition and I haven't received any new content

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I have faced the same issue, but my client states that I have EoD, but I have not received any in-game items or upgrades. I contacted Support, but haven't received any response.

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You don't need to reset.

Reset might do more harm in this case as if your account is not updated properly you just reset back to standard edition.

 

Anyways - wait for support to answer that is all you can do. Due to large influx of new players BSG is short staffed in support deparment. :( so keep on waiting. 

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Feel better knowing i payed good money for game also, but have not and can not even play after week of day and night trying to fix still cant load game, feel a little better guys that you can a least play the game,    

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22 hours ago, Ozyute said:

Feel better knowing i payed good money for game also, but have not and can not even play after week of day and night trying to fix still cant load game, feel a little better guys that you can a least play the game,    

what seems to be the issue?

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