Verangian 1 Posted January 6, 2020 Share Posted January 6, 2020 I bought the game when it was on sale(the 1st) and still haven't gotten any emails for my security code or anything, I bought the game and my email confirmation just fine but after that nothing. Opened a support ticket and still nothing so figured i'd ask the forums what to do. Any help? Am I the only one experiencing this issue? 1 Quote Link to post Share on other sites
NGSBobRoss 1 Posted January 6, 2020 Share Posted January 6, 2020 47 minutes ago, Verangian said: I bought the game when it was on sale(the 1st) and still haven't gotten any emails for my security code or anything, I bought the game and my email confirmation just fine but after that nothing. Opened a support ticket and still nothing so figured i'd ask the forums what to do. Any help? Am I the only one experiencing this issue? They're going to lock this thread and tell you to use search because they don't want to hear it. But I just want to let you know a lot of people are having this issue and it is a damn shame we have to deal with it, as this company is so retarded they don't know how to solve a simple email issue. Keep that with the no refund policy, and it sounds like a complete scam just so they can have the game to twitch streamers and get that sweet popularity, without no way to deal with it. 1 Quote Link to post Share on other sites
Verangian 1 Posted January 6, 2020 Author Share Posted January 6, 2020 5 minutes ago, NGSBobRoss said: They're going to lock this thread and tell you to use search because they don't want to hear it. But I just want to let you know a lot of people are having this issue and it is a damn shame we have to deal with it, as this company is so retarded they don't know how to solve a simple email issue. Keep that with the no refund policy, and it sounds like a complete scam just so they can have the game to twitch streamers and get that sweet popularity, without no way to deal with it. damn man I just want to play the game and i'm lowkey frustrated I can't fix the issue, I get the servers were down earlier this week but it's super annoying that it hasn't been fixed or addressed. Quote Link to post Share on other sites
cdawgsrun 16 Posted January 6, 2020 Share Posted January 6, 2020 51 minutes ago, Verangian said: I bought the game when it was on sale(the 1st) and still haven't gotten any emails for my security code or anything, I bought the game and my email confirmation just fine but after that nothing. Opened a support ticket and still nothing so figured i'd ask the forums what to do. Any help? Am I the only one experiencing this issue? 4 minutes ago, NGSBobRoss said: They're going to lock this thread and tell you to use search because they don't want to hear it. But I just want to let you know a lot of people are having this issue and it is a damn shame we have to deal with it, as this company is so retarded they don't know how to solve a simple email issue. Keep that with the no refund policy, and it sounds like a complete scam just so they can have the game to twitch streamers and get that sweet popularity, without no way to deal with it. He's right and welcome to the no confirmation code club (NCCC). Throw a reply in this^ thread. At this point the best thing we can do is get everyone having this issue consolidated into one thread and try to get the view count up in order to escalate this issue to someone at BSG who can actually help. 1 Quote Link to post Share on other sites
NGSBobRoss 1 Posted January 6, 2020 Share Posted January 6, 2020 1 minute ago, cdawgsrun said: He's right and welcome to the no confirmation code club (NCCC). Throw a reply in this^ thread. At this point the best thing we can do is get everyone having this issue consolidated into one thread and try to get the view count up in order to escalate this issue to someone at BSG who can actually help. If we can get that 111 replies to about 200, if we are lucky, it might be fixed. I'm trying to change my email, but it took about 20 minutes to get it from the site and I had the tab closed. 1 Quote Link to post Share on other sites
cdawgsrun 16 Posted January 6, 2020 Share Posted January 6, 2020 Just now, NGSBobRoss said: If we can get that 111 replies to about 200, if we are lucky, it might be fixed. I'm trying to change my email, but it took about 20 minutes to get it from the site and I had the tab closed. That is kind of my thinking as well. I would very much like to play the game lol 1 Quote Link to post Share on other sites
thejellyfisher 3 Posted January 7, 2020 Share Posted January 7, 2020 Been over 2 days now and still no code. Support hasn't gotten back to me yet. Quote Link to post Share on other sites
LudaLukeUK 0 Posted January 7, 2020 Share Posted January 7, 2020 Out of interest what email domain are you using to sign up? I just tried with my hotmail account, no dice, resets, forgotten emails etc... nothing then it said I was unable to send any more resets/reg links So gave up and used my gmail account, instantly got the registration confirmation email, purchased the game and the beta invite came through instantly...... My advice is use gmail for this I guess.... Quote Link to post Share on other sites
thejellyfisher 3 Posted January 9, 2020 Share Posted January 9, 2020 Using gmail and have been since I bought this game years ago. I want to start playing again (new PC) and now I'm not getting a verification code sent. Weird though because I'm getting promotional emails from BSG regarding black Friday deals, etc. Contacted support and tried reaching out to the individual support staff but nothing yet. Checked spam, white-listed, etc. Tried just about everything i can think of. Quote Link to post Share on other sites
rogerlee71 2 Posted January 9, 2020 Share Posted January 9, 2020 Having the same problem. This is ridiculous. Quote Link to post Share on other sites
Verangian 1 Posted January 10, 2020 Author Share Posted January 10, 2020 On 1/7/2020 at 12:45 PM, LudaLukeUK said: Out of interest what email domain are you using to sign up? I just tried with my hotmail account, no dice, resets, forgotten emails etc... nothing then it said I was unable to send any more resets/reg links So gave up and used my gmail account, instantly got the registration confirmation email, purchased the game and the beta invite came through instantly...... My advice is use gmail for this I guess.... I use an SBC email but I put in a request to change my email to a Gmail, the thing is I go the purchase info and registration conformation immediately. The issue is the security codes to playing the actual game are not being sent and it seems like many other people are experiencing this issue as well. Quote Link to post Share on other sites
Taiyoji 0 Posted January 12, 2020 Share Posted January 12, 2020 Same here, I've been using my yahoo email cause I'm too lazy to change the majority of stuff over to a new email and now Im not getting any confirmation email for logging into the launcher switched over to gmail and now waiting for that pending email change to finish. Quote Link to post Share on other sites
Audert 5 Posted January 16, 2020 Share Posted January 16, 2020 (edited) the ONLY way to fix this is to change your email address to a gmail account. The company has NO IDEA how to fix it and instead blames the email providers instead of their service that is allegedly sending the emails. Edited January 16, 2020 by Audert Quote Link to post Share on other sites
Lilmeek32 0 Posted January 24, 2020 Share Posted January 24, 2020 same here be nice if the would worry bout others and not just streamers Quote Link to post Share on other sites
mAve_Rick 0 Posted January 24, 2020 Share Posted January 24, 2020 same problem, i never get this auth-code Quote Link to post Share on other sites
CptFlanders 0 Posted January 16 Share Posted January 16 How are you able to change your email? I tried to email them from the gamil account about my account and they still didn't respond to me Quote Link to post Share on other sites
mroverkill581 0 Posted January 25 Share Posted January 25 same thing here. whats frustrating to me is that i played no issues last week and now it acts like i have never played and thinks this is new hardware and i need to verify Quote Link to post Share on other sites
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