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VERIFICATION EMAIL PROBLEM!?!?!?!?


oejab_wien1020

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oejab_wien1020

Hi,

I cant play EFT since 6 weeks.

It's a nightmare. support wont respond but If you google that problem you will find hundreds of people having the same issue.

I can do nearly everything on the website except changing my password which makes my account super unsecure.

Over the days I figured out that the forum even blocked my IP. I had to change my IP adress in order to access the forum lgin.

I can change my profile name and my email address which takes 2 weeks to process. for god sake this bug is the worst issue I had with a game in the last 20 years.

If I want to login the game says I need to type in the code that is been sent via email. but the system NEVER sends an email no matter how often I try.

If I make a new account everything works fine.

Can any moderator help me and my account working again. this is nuts!

6 weeks not able to login to my premium backer account. worth 150€.

 I tried to switch to one-time codes but the login of the launcher wont let me chose anything else except the email verification code.

Also enabled google authenticator which is useless cause nowhere can I pick it as login-security. It's all always email code.

Edited by oejab_wien1020
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Hi, I cant play EFT since 6 weeks. It's a nightmare. support wont respond but If you google that problem you will find hundreds of people having the same issue. I can do nearly everythi

Hey guys, Just to be 100% CLEAR here and dont let any misunderstanding open: Your suggestion IS NOT WORKING. sadly I already mentioned that I cant choose any other method for account prote

This is the solution! I can now receive verification emails reliably! You dont have to do so much though.. Simply Create an "Inbound" and "outbound" rule in your windows firewall for bsglauncher.exe a

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oejab_wien1020

Hey guys,

Just to be 100% CLEAR here and dont let any misunderstanding open:
Your suggestion IS NOT WORKING. sadly

I already mentioned that I cant choose any other method for account protection other than "email" or "emailcodes" (one time use).
But when I try to login via the Battlestate launcher it still ONLY gives me the option for E-Mail verification. And asks for the code sent per email which I NEVER receive. It doesnt recognize any changes I make on the website.

So it doesnt matter what I change on the website.

Please I do hope some moderator can push that to the IT or a supervisor.
I am one of many people with that issue and not able to play since 2 months now.

 

8b326e4ded04f56e2368800d34b1b2ac.png

Edited by oejab_wien1020
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Well another one in the same boat, as hundred of users.

EFT has 3 authentication systems in place, why? i can show you:

- I CAN login to the forum, i CAN receive emails ([email protected])

- I CAN login to the launcher, i CAN receive authentication emails ([email protected])

- I CANNOT login to the website, i CANNOT receive emails ([email protected])

So im still waiting to receive the authentication email, so i can login to the website. And no its not my problem as i can receive emails from [email protected], but not the authentication code from the website.

Made a support request and even emailed them directly, but no answer it has been almost a month.

ALL the threads ive seen are either they cannot login to the website or the launcher, or vice versa.

BSG can you fix your authentication system, or at least made it universal with a single database!?

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yahhh this is a huge bug and they are still in denial that it isn't on their end.... 

here are some tips (of course they don't work) maybe it will help one person?

Screenshot_1.png.530b269e5bcfcc564c318bf5984ee6eb.png

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oejab_wien1020

Thanks for the input although I have to say I rather not have more "maybe this will help" options listed in my thread as I know from experience this will shrink the significance of this thread.
In my case nothing mentioned has helped cause their system is bugged and doesnt sent out verification codes for:
1) "launching the Battlestate launcher ak game"
or
2) "changing my password.

It does sent out verification codes for "login onto the website", "changing email-address" or "changing profile name".
Which makes it utterly weird.
I could go into detail about some options listed having nothing to do with an email issue as I am an IT Admin myself but for now I want to keep this thread 100% focused on the issue that some of us dont get THE necessary verification code by email and we CANT change that method whatsoever. 


 

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BathroomRobby

None of this works for me either. I do not understand how this issue has not been fixed. And the only answer you get in the forums is please be patient. We have all been patient. I have been waiting for a response for over a week now and nothing. But be patient. YOU HAVE OUR MONEY!! Hello people fix the problem. 

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so to clarify: I do get emails to modify security settings, change password, and everything. EXcept I cant get into launcher. that email verification will not send. I have verified my email for the forums. I have uninstalled and re installed. I have changed settings on profial. no fix. I do get emails from EFT... just not the code for the launcher

6 minutes ago, BathroomRobby said:

None of this works for me either. I do not understand how this issue has not been fixed. And the only answer you get in the forums is please be patient. We have all been patient. I have been waiting for a response for over a week now and nothing. But be patient. YOU HAVE OUR MONEY!! Hello people fix the problem. 

 

4 hours ago, oejab_wien1020 said:

Thanks for the input although I have to say I rather not have more "maybe this will help" options listed in my thread as I know from experience this will shrink the significance of this thread.
In my case nothing mentioned has helped cause their system is bugged and doesnt sent out verification codes for:
1) "launching the Battlestate launcher ak game"
or
2) "changing my password.

It does sent out verification codes for "login onto the website", "changing email-address" or "changing profile name".
Which makes it utterly weird.
I could go into detail about some options listed having nothing to do with an email issue as I am an IT Admin myself but for now I want to keep this thread 100% focused on the issue that some of us dont get THE necessary verification code by email and we CANT change that method whatsoever. 


 

 

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oejab_wien1020
vor 9 Stunden schrieb DolphinRampage4:

im having the same problem, I waited 2 week for the code and never received it and I even changed my email to an gmail account and still nothing 

Damn that was my only hope. Imho they have an sloppy IT that cant cope with the demand on their servers. At first I thought their email-server got blacklisted from their ISP. Which would make sense considering how many emails they probably sent out per day. But so far I checked their domain and they are not blacklisted as of yet with the domain @escapefromtarkov.com.

I am really curious what is behind all this unprofessionalism.

Waiting since 6 weeks now to play the game but CANT cause their launcher demands for an code which they dont sent.

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  • 2 weeks later...
oejab_wien1020

Now it has been 8 weeks and still no help from support. I have 3 tickets open and two of them got CLOSED today because they literally said they were open for TOO LONG without reply FROM THEIR SIDE!
WTF 

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liquefiedvapor

Just chiming in that I'm having this problem as well. Only been a week for me, but I'm not holding my breath that this will be fixed in a timely manner. Done most of the same as the rest of you. Not sure why they can't acknowledge the problem has to be on their end.

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martingodin2

I had the exact same problem, all you need to do is overwrite the gamelauncher and reboot everything. 

If it does'nt work, log in with one of your friends account. Download the game and then overwrite the game laucher ( download from profil). I received the email instantly.

 

GL 

Martin 

Edited by martingodin2
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liquefiedvapor
1 hour ago, martingodin2 said:

I had the exact same problem, all you need to do is overwrite the gamelauncher and reboot everything. 

If it does'nt work, log in with one of your friends account. Download the game and then overwrite the game laucher ( download from profil). I received the email instantly.

 

GL 

Martin 

What do you mean "overwrite the game launcher"?. Also, I don't have any friends that play unfortunately so that's not an option for me.

Answering a support ticket in a timely manner is however......

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Hey,

 

same problem for me. Support doesn't respond. I already tried the way to set other authentification methods, but it always asks for the e-mail verification code, which i dont recieve.

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  • 2 weeks later...
  • 3 months later...
Box-of-Demons

My login email address no longer exisits so can fkn verfy so frustarting, was fine until update now we have to verify again??? its impossible as i cant acsess that email and Support dont seem to give a dam and dont respond. I paid for EOD as well.

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  • 1 month later...

Hey guys, here's a solution that worked for me!

- Log in to your e-mail website, go to settings and search for something like filter or junkmail.
- Scroll down till' you see something like "trusted senders", then add the 3 following emails;
[email protected], [email protected] and [email protected]
- Go back to your EFT launcher and start it as admin.

Hope that it works out for you aswell! :)

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Nope, still not working. Haven't been able to log in for months now. Support also only send me one email with instructions on several ways of solving the problem, one of which was to change my email address althogether. I did that, sent all the details, never got an answer again.

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VuzeTastic

Ive found the solution for me atleast! When that capcha window appeared i read how to avoid that window. and i got "Privacy Pass" from Chrome web store and after that it just bombed me with all the emails for the authentication code!

Finally! 

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trizzyplease
10 hours ago, VuzeTastic said:

Ive found the solution for me atleast! When that capcha window appeared i read how to avoid that window. and i got "Privacy Pass" from Chrome web store and after that it just bombed me with all the emails for the authentication code!

Finally! 

that app asks for permission to basically steal your identity and also doesnt work... so duck you.

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  • 2 weeks later...
VuzeTastic
On 7/31/2020 at 11:38 PM, trizzyplease said:

that app asks for permission to basically steal your identity and also doesnt work... so duck you.

Eh worked for me , so im satifisfied.

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