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my account get hacker, pls help


littlemAng0

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littlemAng0

My EFT account get hacked and all my roubles and my stuffs & boxes are gone now. What can I do? I didn't give my account to anyone, pls help me.
The one who hacked my account also delete the dialog history between ragman, I don know who just take it.

I played tarkov at a hub serval times, maybe those cause this one.

QQ图片20200216094302.png

QQ图片20200216094306.png

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Unfortunately account security is down to user. As this is beta a roll back cant be done. I would suggest changing your password and adding Google authentication to your account to stop any further occurring. 

Swats73 

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How is this even possible? I don't have the game yet, I'm just reading the forum and learning about the game is all for now...

Is there a login to start the game, like how Origin or Steam is?

hmm

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3 hours ago, xpl0its said:

How is this even possible? I don't have the game yet, I'm just reading the forum and learning about the game is all for now...

Is there a login to start the game, like how Origin or Steam is?

hmm

Yes you login to the launcher each time you play.

Swats73 

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littlemAng0
10 hours ago, swats73 said:

Unfortunately account security is down to user. As this is beta a roll back cant be done. I would suggest changing your password and adding Google authentication to your account to stop any further occurring. 

Swats73 

already changed, ty

6 hours ago, xpl0its said:

How is this even possible? I don't have the game yet, I'm just reading the forum and learning about the game is all for now...

Is there a login to start the game, like how Origin or Steam is?

hmm

hey.....my account is my QQ mail, and my code is the same as the QQ mail, and guess what ? my authority mail is my QQ mail, ding it

2 hours ago, swats73 said:

Yes you login to the launcher each time you play.

Swats73 

whatever, ty

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On 2/16/2020 at 2:27 PM, swats73 said:

Yes you login to the launcher each time you play.

Swats73 

Ok, sounds like someone with a rootkit, keylogger, some form of malware, because if you're not infected and you use something like a 256BIT password, no one is hacking anyone! :)

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littlemAng0
18 hours ago, xpl0its said:

Ok, sounds like someone with a rootkit, keylogger, some form of malware, because if you're not infected and you use something like a 256BIT password, no one is hacking anyone! :)

that s a sweet answer, huh

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My account got hacked, but the A-Hole changed my email address, so now i cant login at all.......i sent a support email to battlestate support on the 9th Feb!!!  Still no reply, 14 days later.  The support here is a joke, and dont give me "its in Beta" BS....that doesnt could when i paid £50 for the game originally.  I get that hacks happen, it sucks, but any other game and i would have had my details reset inside of 24 hours.....SORT OUT MY ISSUE!!

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1 hour ago, Scoldo365 said:

My account got hacked, but the A-Hole changed my email address, so now i cant login at all.......i sent a support email to battlestate support on the 9th Feb!!!  Still no reply, 14 days later.  The support here is a joke, and dont give me "its in Beta" BS....that doesnt could when i paid £50 for the game originally.  I get that hacks happen, it sucks, but any other game and i would have had my details reset inside of 24 hours.....SORT OUT MY ISSUE!!

All ticket are being answered ASAP, but due to the unforeseen numbers of new players this is taking longer than normal. I know it is incredibly frustrating but please be paitent.

Support is working flat out. 

Swats73 

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  • 1 month later...
CyprusSun9337

yep same here 23rd of march played all evening  24th march logged in email doesnt exist  so tried my forum book mark  and i can see the account   new email and ingame name  luckily have screenshots and all emails from xsolla and BSG from my email not the hackers  and i raised support ticket and emailled support with them  and the hackers email he is using  fingers crossed I get an answer soon

Edited by CyprusSun9337
spelling mistake
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Back2Que

Hey buddy, 

Sorry to hear your account got hacked into. Thats a huge pain in the ass you might want to consider doing a fresh wipe of your PC and make sure your email is secure. Also I would use Google Auth. to secure your account. 

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  • 1 month later...
gennadiykornilo

MY ducking ACCOUNT WAS HACKED U duck WITS FIX UR poo 100 DOLLARS DOWN THE ducking DRAIN U #removed#

Edited by swats73
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16 hours ago, gennadiykornilo said:

MY ducking ACCOUNT WAS HACKED U duck WITS FIX UR poo 100 DOLLARS DOWN THE ducking DRAIN U -----------

Your account protection is your own responsibility. 

To steal your account the hacker needs both access to your account and to your email.

write an email to [email protected] with email subject "account stolen"

Include in the email xsolla transaction id and write the email from same email the game was bought.

and write in decent and respectful manner.

Alsto don't spam the email as you get moved down the queue everytime you write again. 

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