My account lost EOD limited edition

[nsontruong]

I need some help for my account , at 13-2-2020 i buy EOD pack , it’s still good , i have gamma , stash 10x66 , but I don’t know why today 23-2-2020 my account lost EOD pack . I still keep email i buy EOD pack , i so sorry my english not well . If you guys don’t understand pls see 2 pictures.

[ContinuitySR]

I would suggest raising a support ticket, not sure anyone will be able to assist on the Forums.

goto 

escapefromtarkov.com then click support at the top, then contact support, then choose account, and fill in the form.

17 minutes ago, nsontruong said:

i so sorry my english not well

also dont worry, im sure you speak better english than most people speak your native language

[nsontruong]

12 minutes ago, ContinuitySR said:

I would suggest raising a support ticket, not sure anyone will be able to assist on the Forums.

goto 

escapefromtarkov.com then click support at the top, then contact support, then choose account, and fill in the form.

also dont worry, im sure you speak better english than most people speak your native language

Thank you for your help ❤️

[snakeoil]

Hmmm could be a bug. Also could be a payment issue, where the transaction went through, but ultimately failed? Or maybe there was a charge back?