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Xezorion

Is this game refundable?

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Xezorion

Greetings,

I pre-ordered "Escape From Tarkov" today, unfortunately I am very dissapointed with the game optimization and even though I should be able to play on recommended settings according to "Can you run it" and official page information I struggle to load in to the game even on lowest of settings.. My game is very laggy,  additionally on my first game I got connection lost and then tried to get back in to a game for an about 30 minutes without any success. Is there a possibility to get a refund of my pre-order? Similar to how it works on Steam where you can refund a game if you haven not played for more than 2 hours. (I played 2 matches)

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ShiroTenshi

Unfortunately, according to our EULA, refunds are not possible.

Kind Regards.

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