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Yeffreyy

"Game not purchased"

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Yeffreyy

Recently I changed my username and password after being unable to login and opened the launcher to see "game not purchased" under "game edition" and was given an option to buy it, I've had the game since early 2019, I was just wondering if this is a known issue or of any known solutions.

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Xarc

@Yeffreyy Write to support from your account.

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Yeffreyy

@Xarc thanks for the help but the issue was it wasn't the right account. Just found out my main account was stolen and so I was unable to log in to it :(

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Xarc
8 minutes ago, Yeffreyy said:

@Xarc thanks for the help but the issue was it wasn't the right account. Just found out my main account was stolen and so I was unable to log in to it :(

Arm yourself with a lot of patience and start the conversation with [email protected] from the original e-mail used to make that account, stick to that conversation and don't spam them with a new one.

Good luck.

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