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E-Mail Verification Code not sending


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GreiverForReal

Hi I have no idea where to post this, and this is the only one i can click.

I am trying to log in to the game and the launcher is not sending the verification code to my email. I am receiving codes from the main website for password reset etcetera, just not the BSG launcher. can someone please help? it's not in my junk folder i checked.

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Hi I have no idea where to post this, and this is the only one i can click. I am trying to log in to the game and the launcher is not sending the verification code to my email. I am receiving cod

I had the same. I believe I know why it is that way: You have a problem with your email or password. It doesnt show when it is wrong, it just doesnt send it.

my email and password are fine. I even changed my password and received that email just fine.

kOepi_noC

I had the same. I believe I know why it is that way:
You have a problem with your email or password.
It doesnt show when it is wrong, it just doesnt send it.

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vukovich_1337

same,after update it asks me to verify hardware but no email,and I can receive mail to login on website

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Kelleyshelton

I'm having the same issue. I cannot log in and have received other messages from battlestate and this forum, I just can't get the verification code.

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calreacher

Someone posted a possible fix: Change password on website with launcher closed, then open the launcher and retry logging in with the new password and see if the code gets sent. I read you may need to keep the launcher open at the screen it asks for the code for around 10-15 minutes for the email to be sent. If one of you guys can verify that this works it would be a great help to me because I have to reformat soon and I don't want to be locked out myself. Regards.

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calreacher

Another possible fix posted by someone in another thread: 

1. Install new BSG Launcher

2. Go to BSG Launcher folder (e.g. C/Battlestate Games/BsgLauncher)

3. Hit the application BsgAccessProvider 

4. Run BsgLauncher and log in

Verification email came in a secound and I"m using Gmail.com

 

 

Please let me know if this resolved the issue.

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4 minutes ago, calreacher said:

Another possible fix posted by someone in another thread: 

1. Install new BSG Launcher

2. Go to BSG Launcher folder (e.g. C/Battlestate Games/BsgLauncher)

3. Hit the application BsgAccessProvider 

4. Run BsgLauncher and log in

Verification email came in a secound and I"m using Gmail.com

 

 

Please let me know if this resolved the issue.

No dice for me. I tried to overclock my CPU and it didn't like it. Then it said "Hardware Required." Since then i've not been able to log back in. No verification code coming through gmail, spam, or otherwise. I can do it find through the website and I know the password/email are correct (because i'm clearly typing this to you) but I can't get into the game. Looks like BSG is notorious for blaming the email side on this one unfortunately. Guess we'll see what happens.

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calreacher

Another possible fix from another thread:

 

I uninstalled the battlestate games client, and reinstalled, and tried to log in. It sent me the auth code.

 

It will try to make you install the game, don't!

Right above where it says install, there's a button to link to the folder where you already have the game installed. Click that and it'll do an integrity check and then you're good to go.

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calreacher

Other possible fixes posted by other users:

1. I have a solution to this problem. Right click BSG Launcher, and click "Properties." Then click the compatibility tab. Check the box that says "Compatibility mode for Windows 8" then click run the program in compatibility mode. Run under recommended settings. Type in your information, then click Authorize. You should receive the email. 

On a backup note, if you have an email from [email protected], mark it as spam, then unmark it. Try logging in again. you should receive the email. If these don't help, let me know!

 

2. On a backup note, if you have an email from [email protected], mark it as spam, then unmark it. Try logging in again. you should receive the email. If these don't help, let me know!

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Had this problem a few hours ago after Windows update. Reverted to old build of Windows and it let me login again without the security confirmation code. Hopefully this helps someone.

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calreacher

The solution is:

hello everyone, basically it seems they have issues with some servers. I sniffed the traffic and when launcher calls 104.22.28.180 (and I would guess some others) no email is sent, but then it called 172.67.41.203 and I received the email. So the "solution" is - keep doing it until you get the email. Basically open your email client, authorize in launcher (so it shows that email was sent), wait 10s, refresh email, if there's nothing, click back and authorize again. Eventually launcher will hit a server which is capable of sending the email.

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Spotimpact
5 hours ago, calreacher said:

The solution is:

hello everyone, basically it seems they have issues with some servers. I sniffed the traffic and when launcher calls 104.22.28.180 (and I would guess some others) no email is sent, but then it called 172.67.41.203 and I received the email. So the "solution" is - keep doing it until you get the email. Basically open your email client, authorize in launcher (so it shows that email was sent), wait 10s, refresh email, if there's nothing, click back and authorize again. Eventually launcher will hit a server which is capable of sending the email.

in other words this game is poo and the devs have no clue what theyre doing

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STOToole

@calreacher

Yo dude.. I can only get my packets sent to 104.22.28.180

I tried and monitored for about 50 attempts. Any clue how to manually redirect? 

-Sean

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Lashiec

 

1 hour ago, STOToole said:

@calreacher

Yo dude.. I can only get my packets sent to 104.22.28.180

I tried and monitored for about 50 attempts. Any clue how to manually redirect? 

-Sean

^^ This

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I received the code after unnistalling Battlestate launcher , then after i downloaded fresh the new one , and type full e-mail address I received the code , then just pointed the path to old file location , no need to reinstall full game

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RangerRobin

I have the same issue right now. Last night I updated my BIOS and now the BSGLuncher asks me to Authorize again, but is not sending me the code to my email address. I tried to uninstall the Battlestate launcher, but no change. No code - no play! Any other suggestions that might help! 

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*BUMP* I'm having the same issue! I was having no issues the night before this post and now this!? Could it be someone hacking my account? Idk this is quite the issue to be running into with limited free time.

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antonio6579

I Might have found a fix, I don't know why it works becasue it dosen't make any sense.

 

Open Launcher Location and open Launcer configuration folder with notepad, change launcher version to 0.9 and try to open it, it will give an error, then open the folder again and change it back to version 1.0 try to log in and you should recieve the email.

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Rockmaninoff
1 hour ago, antonio6579 said:

I Might have found a fix, I don't know why it works becasue it dosen't make any sense.

 

Open Launcher Location and open Launcer configuration folder with notepad, change launcher version to 0.9 and try to open it, it will give an error, then open the folder again and change it back to version 1.0 try to log in and you should recieve the email.

This just worked for me. You are the freaking man/woman/person.

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