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a2sigma

Game Version Reset

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a2sigma

So, on December 29th, I made a ticket with the devs because my game version was reset.  I had the Edge of Darkness edition, it was purchased as a gift code - I logged in on the 28th or 29th and my game was reset to the standard version. That's just about $100 of real life money that was removed from my account. I'm not sure what to do, the only response was from the devs on the 29th of December, all it said was "I see no editions on this account" - which is really annoying, considering I was reporting exactly that fact. Ever since, I've supplied receipts, asked questions on how I can prove I had it, et cetera. Two tickets later, a few bumps, and staff have yet to reply.

 

Almost two weeks and someone who paid $140 still has not had their problem even remotely addressed.

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zpwarrior
4 hours ago, a2sigma said:

So, on December 29th, I made a ticket with the devs because my game version was reset.  I had the Edge of Darkness edition, it was purchased as a gift code - I logged in on the 28th or 29th and my game was reset to the standard version. That's just about $100 of real life money that was removed from my account. I'm not sure what to do, the only response was from the devs on the 29th of December, all it said was "I see no editions on this account" - which is really annoying, considering I was reporting exactly that fact. Ever since, I've supplied receipts, asked questions on how I can prove I had it, et cetera. Two tickets later, a few bumps, and staff have yet to reply.

 

Almost two weeks and someone who paid $140 still has not had their problem even remotely addressed.

There isn't anything anyone on the forums can do for you. Maybe look at a bank statement and show them? Sorry I can't help much.

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a2sigma
51 minutes ago, zpwarrior said:

There isn't anything anyone on the forums can do for you. Maybe look at a bank statement and show them? Sorry I can't help much.

Yeah, that's what we've been trying to do. It's difficult because in 2 weeks, no one has responded to either of our tickets.

 

 

Edited by a2sigma

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