Refund Policy

[Le_Jaguar 0]

Hi, 

Beware of the fact, that they are no refund policy.

If you have trouble to play... That's not customer friendly politics

And yes, i din't read the terms of agreement, but who does ?

Edited January 11, 2018 by Le_Jaguar

[UWS-Rin 50]

20 minutes ago, Le_Jaguar said:

Hi, 

Beware of the fact, that they are no refund policy.

If you have trouble to play... That's not customer friendly politics

And yes, i din't read the terms of agreement, but who does ?

Thats your problem if you didn't.

[Le_Jaguar 0]

That's a bad way to threat customer and if you didn't understand, that's mean a lot

[Angrybiker 263]

27 minutes ago, Le_Jaguar said:

And yes, i din't read the terms of agreement, but who does ?

Anybody with half a functioning brain would read the terms before entering into an agreement.

[njdaemon 221]

@Le_Jaguar

why did you buy a game that is still in beta? 

why did you not do 30 seconds of research?

why did you not realize that you are not buying a game from steam/origin?

 

be patient young one.. once the game is officially released you'll probably get some perks for buying it during closed beta.. chill for now

[Le_Jaguar 0]

You didn't understand the problem (maybe you don't want to). The problem is : this company dont' want to refund even if you can't play the game !

 

@njdaemon : Yes, i will wait, i have no choice. This policy mean a lot about the way they consider their customer

Edited January 11, 2018 by Le_Jaguar

[SappaZ 40]

1 minute ago, Angrybiker said:

Anybody with half a functioning brain would read the terms before entering into an agreement.

Lol, yea every time I sign up for a website or buy a new phone I spend all week reading the terms. There's a reason people have lawyers to do that for them. 

That said, this is a game in early development. I've bought plenty of early access games that won't even load once downloaded; PUBG, Conan, DayZ standalone... It's a part of life with these games and anything in early development. Early adopters always get screwed in one way or another, but we get to have fun with a dysfunctional shinny new toy before anyone else.

I love this game and the developers have always seemed so friendly. But I only recently gave in and bought it, before that I was completely turned off from the lack of customer support and horror stories being told in the community.

Now that I've upgraded my windows and managed to install the game, I can say I'm impressed with their development. Especially seeing how the game is on the unity engine.

[Angrybiker 263]

2 minutes ago, SappaZ said:

Lol, yea every time I sign up for a website or buy a new phone I spend all week reading the terms. There's a reason people have lawyers to do that for them. 

 

Seriously.... spend all week??? it takes no more than 5 mins to read through the TOS.

If you need a lawyer to read and comprehend a T&C statement for anything other than buying into a company or maybe a house, then there's something wrong my friend.

[Le_Jaguar 0]

12 minutes ago, SappaZ said:

I love this game and the developers have always seemed so friendly. But I only recently gave in and bought it, before that I was completely turned off from the lack of customer support and horror stories being told in the community.

I hope you're right... 

[njdaemon 221]

@Le_Jaguar do you have some weird computer setup?  what is the problem?  perhaps people on this forum can help you

[D3structor 38]

1 hour ago, Le_Jaguar said:

Hi, 

Beware of the fact, that they are no refund policy.

If you have trouble to play... That's not customer friendly politics

And yes, i din't read the terms of agreement, but who does ?

Hi Le_Jaguar

As per the terms and conditions you agreed to there are no refunds.

#Locked