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ManyTwo

Bug report: insurance items disappeared

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ManyTwo

 

Context:
Get insured item back to stash.

Bug:
Items disappeared after moving them into stash. Insurance was "validated".

All Steps done:

  • open insurance message 
  • some items moved to stash.
  • one item deleted directly from insured items view (left view during transfert).
  • one item which was already in stash was moved and rotated
  • last item was moved to stash on a position where previous item (the rotated one) was.
  • Validate insurance

When back to main screen, Exception was thrown

[Error] : Error happened: 228 - ItemsMoving: bad fromOwner type (GameClient::moveItemsInProfile - Move error)

        "x": 0,...
      "location": {
      "container": "hideout",
      "id": "5a42b5aa02153a6b5f2b652a",
    "to": {
    "item": "5a6113c546b1682e73537d3c",
    "Action": "Move",
  {
[
[Error] : Error: Inventory queue failed on the following commands:

In response to http://prod.escapefromtarkov.com/client/game/profile/items/moving
[Error] : Request error: 228 - ItemsMoving: bad fromOwner type (GameClient::moveItemsInProfile - Move error) 228


Result:
No items in stash and insurance status is received.

Can reproduce the issue:
Yes, tested a second time with same steps did the same error.

Hope this can help.

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ManyTwo


More tests done.

1 item deleted from insurance view.

Result:
Exception thrown, but item well deleted from insurance.


3 items:

  • One moved from insurance to stash
  • One delete from insurance view
  • One stayed on insurance.


Delete an item from insurance view cause the crash.

Result:
item is well deleted, stash is not updated but items moved was removed from insurance.

So item is deleted without having confirmation of item was added to stash.
 

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Thuyion

Can confirm. It's happened to me several times

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FirstAidKit

This just happened to me, lost 4 insurance sets, about 350k in value. Moved everything to stash, clicked the Character button on main menu after that and got an error saying "bad user param". Everything I just got back vanished and I can't claim them again since the "GET" button says (recieved).

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Soldierz

happened to me aswell.

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ToxicTimmy

happened to me too, lost a lot of loot to this bug.

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Velzeber

Restart the game, it helped me

  • Like 1

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MBlack
On 1/17/2020 at 2:59 PM, FirstAidKit said:

This just happened to me, lost 4 insurance sets, about 350k in value. Moved everything to stash, clicked the Character button on main menu after that and got an error saying "bad user param". Everything I just got back vanished and I can't claim them again since the "GET" button says (recieved).

Same. Lost a lot of things.

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_Shreb_

i figured it out basically you just have to keep opening and closing tarkov and keep receiving ur insurance untill all of the items stay in ur stash

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Schmirgus

Had that issue, restarded the game and i could recieve the stuff from insurance again

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