Card verification

October 13, 2018

Hi so when I try to buy the game and use my card, it tells me it will take out two small payments to prove it's my card. My problem is my bank keeps making when one transaction and I can't see how much you take out. Is there any other way I can buy the game?

May 24, 2019

my friend is having similar issues with the card authentication system, sucks that no one has given you an answer

4.8k · May 29, 2019

Where are you trying to buy the game from?

Payment through Xsolla should be a one off transaction, not multiple ones. Are you sure you are buying from our official store?

https://www.escapefromtarkov.com/preorder-page

That is the only store we officially support for purchasing the game.

May 29, 2019

Hello,
please reach us via help.xsolla.com if you're having issues with completing the card verification. We are always happy to assist.
Thank you

May 30, 2019

my bank posts charges with a delay which means I am unable to use the card this could be your issue

November 29, 2019

i tried also but verification paged closed on me so do i need to try and buy it again

January 2, 2020

So I am waiting on the verification amount to be posted to my bank, been waiting about 20 min now. This is literally a game breaking bug, and I haven't even got to play the actually game. If a dev comments on this and ask me what website I am trying to buy the game from, I am going to lose my $h*t. Do something useful.

January 3, 2020

Yeah I can't purchase this game either with this two step thing. My bank wont show me my secondary charge.

January 6, 2020

trying desperately to buy the game but I cant bc of this credit card verification process that doesnt exist anywhere else on the internet

January 7, 2020

I can't even get past entering in my debit card information. Says 1058: Card transaction declined or something along those lines. I've checked my information 3 times and it's all good. I order stuff online all the time and never have any issues. Kind of scared to keep trying in case all of a sudden I get charged multiple times for the same thing. Anybody else having similar issues? I can't find that error on this forum anywhere

January 15, 2020

That Xsolla stuff don't work with many banks, try and use 1 of the other payments.

January 22, 2020

i paid for my game bank took my money but i cant get email verification code to down load game help please

February 3, 2020

i dont even have my bank app set up so i have no idea how much they charged me. idk why this is even a thing to be honest

February 11, 2020

well I tried 3 times to buy this game and all 3 times your less than a dollar charge never showed up in my online banking so therefore I cant buy the game. Seriously so stupid. No idea why this is even a security measure.... nobody uses this.... id say 99% of e commerce does not use this. Its super flawed. Get rid of it. You lost a sale.

February 27, 2020

The verification doesn't work. I just want to play your game.... please fix this so you can have my money already. So frustrating. Then you go the 'need help' xsolla page and it just says "if it doesn't work, pay in a different way." .......

March 1, 2020

this is by far the worst game purchase experience ive ever had.. just doesnt make sense i've never had to do this card verification process for a game before. i guess we will see if the amount posts to my bank app before the verification window is up otherwise ill probably just pass on this game

March 1, 2020

i guess buying the game is a game within itself "Escape from Xsolla" .. what a trash payment processor. In Xsolla's live chat they literally said "Call your bank." and instantly ended the chat session.

April 12, 2020

A PayPal card will work my visa connected to my bank wouldn’t so I linked my bank to my PayPal and got it to work

April 19, 2020

i had to call my bank to unblock the transaction because it was marking it a suspicious transaction because im buying from a different country

May 9, 2020

So i tried to buy the game two times but failed because i dont have the code.. do i still get charged for the game? i wanted to buy the edge of darkness limited edition but now im worried if ive been charged for it already? This payment method made me change my mind about wanting to play this game, I just dont want to be charged multiple times..

May 10, 2020

Yeah its a pretty bad way to verify payment for a video game. Its unlike any other buying experience where you simply purchase the game, and download it from your library. This is turning off new players from joining the community

May 11, 2020

Ya I tried to buy the game multiple times to buy the game over the recent sale, Xsolla just doesn't want my money because it wouldn't go through. Not on my end either (yet Xsolla said it was my bank) cause my bank said they approved it and wasn't blocking anything but it kept giving me errors. Im getting comcast vibes from Xsolla. Never thought it would be this complicated to try and give a company my money...

May 29, 2020

We are really playing escape from Xsolla. Seriously, as a business, drop them. Its costing you customers, and money. No where else on the planet, do you need a 2 step authentication system for making a payment. That's what banks are for if there is an unauthorized purchase. They are a hindrance when trying to make a purchase.

Guess i'm not going to be able to play.

Edited May 29, 2020 by Valskorn

June 25, 2020

Well they havent fixed much, Went to find out why i was having such a problem trying to give this company my money.. I just upgraded to EoD and tried to buy a copy of the game for my friend.. Have the same Verification problem.. Went to Paypal option got an error two.. and this is my help from Chat Support

"

Describe your problem to start a chat with Xsolla support. Leave us your email to get the answer as soon as possible.

Me: Hi, I am trying to use my debit card to buy the game for a friend, but the second charge will not show up in my bank for me to finish my transaction

Just a moment...

Lana:
Hello!

If you do not see the debited amount we recommend you calling your bank/card issuing company and asking them to provide you with the most recent held amount we placed on your card or linking your card to PayPal or any other e-wallet you see on the payment page to make a payment.
Thank you.

Me: When i click on paypal cause my card is also linked to that account i get this 1092: Your payment was declined for security reasons. Please try again using a bank/prepaid card for additional verification of your account. Otherwise, contact our customer support for further assistance.

I know it works, i just upgraded my copy to EOD edition using my paypal.. so im not sure why i am having so many issues lol

Are you still there?

Lana: Yes

I'm afraid this is all the information we currently have on this matter. Thank you.

Thank you for contacting us.
Chat session disconnected."

Never seen a company so against helping people spend money on it

July 1, 2020

I tried buying the game but the hassle going through Xsolla and then the ridiculous security checks is not worth buying this game. This is the only non steam game that has such a terrible buying process I have ever encounter. Just post this on on Steam for hassle free already.