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Card verification


soradoespc

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yeah i am having this problem too i wish it wasn't this hard to buy this game i really wanted to try it but i cant seem to get the card verification to work

 

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i guess buying the game is a game within itself "Escape from Xsolla" .. what a trash payment processor. In Xsolla's live chat they literally said "Call your bank." and instantly ended the chat session

Hi so when I try to buy the game and use my card, it tells me it will take out two small payments to prove it's my card. My problem is my bank keeps making when one transaction and I can't see how muc

Where are you trying to buy the game from? Payment through Xsolla should be a one off transaction, not multiple ones. Are you sure you are buying from our official store? https://www.escapef

LousTavern

Greetings, I've tried multiple times to purchase this game. The card authentication isn't debiting my account. I believe it to have been about a half hour, perhaps it'll go through soon. If there's anyway for xsolla to look into this I'd appreciate it

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  • 2 weeks later...

this is amazingly stupid im trying to upgrade from basic to edge of darkness but this verificantion system is horrible sitting here looking at my account and nothing is happening wtf

whatever guess ill keep my 100$ get rid of this garbage system tarkov!

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StaggerRhythms

I'm also having issues.  I can't pay with my goddamn bank, because their "less than 2 dollar" bullshit never shows up.  Then, when I try paypal, they just outright won't let me.  Support says I should just use my debit card, which doesn't work.  Support goes on to basically say that I should call my bank.  duck Xsolla, get rid of that poo. 

Is there another way I can purchase the game?

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PuppySoTasty

So... my debit card got denied, then after using my credit card it got cancelled. The verification must be some kind of joke at this point....

Edited by PuppySoTasty
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  • 3 weeks later...
RampageZer0

FOR ANYONE HAVING ISSUES WITH THE CARD VERIFICATION, PLEASE READ THIS. I couldn't get my bank to send the verification amount to my transactions and it was too late to call in to have them allow the transaction. I read one comment that mentioned using PayPal linked to a card would work, so I tried it. I have NEVER used PayPal before, but I tried it and it INSTANTLY accepted my payment with no initial charge verification and it was instantly taken out of my bank account as well with no lasting pending charge. For someone with only one PayPal purchase in their life ever, I couldn't be happier.  

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  • 2 weeks later...
SMOKETURTLES

The under 2.00 amount never shows up in my bank. Game isn't good enough to go through this hassle imagine all the sales they've lost over time from this, just lost another.

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On 9/4/2020 at 2:20 PM, SMOKETURTLES said:

The under 2.00 amount never shows up in my bank. Game isn't good enough to go through this hassle imagine all the sales they've lost over time from this, just lost another.

and another. Well over 20 minutes and nothing in my bank account. No game is worth this hassle.

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  • 1 month later...

Unable to buy game due to payment not being accepted. Heard good things about this game but if I am not even able to buy it, that kinda speaks volumes about the dev behind it. Please fix this!

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CDN_Specialist

Guess you lost another $199 cdn sale due to your crappy verification process. You pulled 12 cents (0.12) to verify. I typed (0.12) and it still failed and now my bank has blocked further transactions, someone should lose there job over the money it's cost you guys cause I'm now out until it is on a major client like Steam... good luck with your game.

Edited by CDN_Specialist
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20 minutes ago, CDN_Specialist said:

Guess you lost another $199 cdn sale due to your crappy verification process. You pulled 12 cents (0.12) to verify. I typed (0.12) and it still failed and now my bank has blocked further transactions, someone should lose there job over the money it's cost you guys cause I'm now out until it is on a major client like Steam... good luck with your game.

@CDN_Specialist 

Have you tried contacting Xsolla? They've got a 24/7 live chat available https://help.xsolla.com/payment/card

Can also email them if you prefer: [email protected]

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CDN_Specialist
3 hours ago, MylesE said:

@CDN_Specialist 

Have you tried contacting Xsolla? They've got a 24/7 live chat available https://help.xsolla.com/payment/card

Can also email them if you prefer: [email protected]

No offence to you but why would I ?  Xsolla should be removed from the verification process all together as it's obviously the main issue with purchasing this game. I have never seen them used in any of the close to 100 games I've purchased in the past. Let me know when you pull them and I may try again...

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  • 2 months later...

You December 25, 2020 7:42 AM

please help me

Agent December 25, 2020 7:43 AM

Hello. How can I help you?

You December 25, 2020 7:44 AM

im trying to purchase escape from tarkov. Im at the verification process where it charges my card up to 2.00$. Ive called my bank and i have a live feed up of my account and it is still not charging. there are no pending transactions, so i cannot purchase the game until i verify this. For some reason it is not charging my card

Agent December 25, 2020 7:55 AM

We need to view the details of your payment attempts in our system. To help us do that, could you please contact us in the live chat from the payment page and send a message there? Please log into your game account, start the payment process again, get redirected to our payment page and click on the message icon at the left bottom of the page.Please check the image with an example of how to locate the chat here - https://bit.ly/2RKom2F Thank you!

You December 25, 2020 7:56 AM

hello! lol

Agent December 25, 2020 7:57 AM

We hope to resolve this issue as soon as possible. Please help us to locate this transaction attempts by providing us with the following information: - The first 6 digits, last 4 digits and the expiration date of the card that was used - Date and amount of the purchase Thank you

You December 25, 2020 7:58 AM

 

Agent December 25, 2020 7:59 AM

Please stand by online, as it may take some time to resolve the issue. I'll provide you with an update in a few minutes. Thank you for your patience.

You December 25, 2020 7:59 AM

thank you

Agent December 25, 2020 8:00 AM

As our security system has stopped your payment attempts, please provide us with a photo of the frontal side of your card so we could change security settings for your account. The photo must include the first 6, the last 4 digits and the expiry date of the card, please feel free to blur any other information on the card. Please note that we are not requesting any other personal information, only this to identify you as the cardholder.

You December 25, 2020 8:02 AM

are you able to see it

Agent December 25, 2020 8:05 AM

One minute please

Agent December 25, 2020 8:07 AM

Unfortunately, our security system detected your latest payment as atypical. We have now changed security settings for you and you may retry the payment.

You December 25, 2020 8:14 AM

i tried it again and the charge still isnt coming through. I called my bank again to see if there was any pending transactions and there was still nothing.

Agent December 25, 2020 8:15 AM

It might require some more time to investigate your issue. It should not take longer than a couple of minutes. Thank you for your patience.

You December 25, 2020 8:15 AM

alrighty

Agent December 25, 2020 8:22 AM

Is there a possibility to contact your bank and ask them to provide you with verification amount?

You December 25, 2020 8:23 AM

ive called my bank 3 times already and there isnt even a pending transaction to my account. 

Agent December 25, 2020 8:31 AM

Can you please retry the payment

You December 25, 2020 8:31 AM

yes i can

You December 25, 2020 8:32 AM

ive done it and the verify has come back up

Agent December 25, 2020 8:36 AM

Thank you for informing us about this incident. We apologize for the delay. We're escalating the issue to our technical team. We'll immediately notify you when we receive any new information. Please note that it can take several business days. Thank you for your patience and understanding.

Agent December 25, 2020 8:36 AM

In this case, I can advise you to try another payment option

You December 25, 2020 8:36 AM

alrighty. appreciate the help

Agent December 25, 2020 8:41 AM

Thank you

You December 25, 2020 8:52 AM

So even if i use paypal it will still take days for the money to even transfer over. Isnt there any way you can just override the verification considering i sent an actual picture of my card which is proof i have it. This whole process is honestly really deterring me from even buying this product.

Agent December 25, 2020 8:59 AM

Wi will try to resolve this issue as soon as possible. Thank you for your patience!

The fact of the matter is, They literally will not do poo to help you. Their system simply does not work.The fact that anyone has been able to buy this game with a system like this is unreal. its been over a year and this problem is still here. I think its safe to say that this game will die with this security system in place and it sucks because its honestly a decent game. They could be millionaires but instead we have to deal with an ass company that cant override their own systems even with PHYSICAL PROOF that there is no fraudulent activity. duck XSOLLA!

Edited by Hylian740
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TeavisKilla

So i have tried to buy the game yet again and still do not get any  verification at all through the emails saying it is my networks fault that it isnt working pretty sure thats BS!, why cant they have a normal system and make it easier they should have enough money now to fix there poo i mean they have been taking peoples money for a while now. sort your $h!t out!!

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StellarHD

yeah i have 2 friends that want to buy the EoD package and this problem still exists. Just pay the fees and get the greenlight for steam already. the game is Early Access in a great state compared to other EA games. Come on bros. Steam = Money, Money = More Development.

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Huntress_Hannah

wow, so yea same bullshit with me. tried buying the game twice, waited multiple mins and was never charged. watch the bullshit work .2 seconds after the discount ends

Edited by Huntress_Hannah
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Dante2Guns

So I'm trying to buy the game right now, and I gotta say for having to wait this long just to get into contact with xsolla support just to buy the game isn't worth it. Like I want to buy the highest edition yet when I get their stupid additional verification tab that doesn't work, because I go to my pnc account to see if there has been any money deducted and not a single penny gone wth.

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AdeusGold

I was having this same problem waiting for my bank to post the random verification amount. I backed out and reattempted payment through my Paypal. Chose my bank as the method and there was no 2nd step verification needed now. Hope this helps.

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AtomicGinger
14 hours ago, AdeusGold said:

I was having this same problem waiting for my bank to post the random verification amount. I backed out and reattempted payment through my Paypal. Chose my bank as the method and there was no 2nd step verification needed now. Hope this helps.

This method actually helped me. I didn't get the verification amount even after trying to buy the game 24 hours ago. Using PayPal worked instantly. I would def suggest using this method if you have a PayPal account.

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xXHECTICDABZXx

TO ALL PEOPLE HAVING TROUBLE PAYING BECAUSE OF STUPID PAYMENT METHOD.

Step1. Go to Amazon

Step2. Make a free account and enter your card info into amazon.

Step3. istead of choosing your normal card option for payment (whilst buying tarkov) select AmazonPay.

it will then redirect you to checkout THREW AMAZON. just found this out second time trying to buy NO MOTHAFUCKIN XSOLLA BULLSHIT 100%

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