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Card verification


soradoespc
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confirmed still an issue.... then i went i thumbs downed their help after doing the chat live the person asked me to send them a picture of my card because their security was blocking it. But they are just copy and pasting their responses so this forum is better than their actual live customer service.

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Im having a problem where i can't pay the difference with a seperate card like usual, i got a $50 visa gift card but the standard edition total is $51.12. After putting in my information instead of asking how i would pay for the rest it just says purchase failed. Can anyone help?

 

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Just wanted to say: was having this same issue, have USAA Banking. Wasn't showing me any amounts charged for whatever reason for hours, decided to use the Amazon Pay version and it instantly went through. I'd recommend using that.

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We've created a new account with my brother to buy Escape from tarkov, we would like to play together. But no way to buy the Game cause of the verification process of Xsolla that doesn't work at all. The Game is really cool, it's a pain to can't play together cause of this Xsolla poo. So we don't buy the game, congrats !  

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26 minutes ago, sytheim said:

 

We've created a new account with my brother to buy Escape from tarkov, we would like to play together. But no way to buy the Game cause of the verification process of Xsolla that doesn't work at all. The Game is really cool, it's a pain to can't play together cause of this Xsolla poo. So we don't buy the game, congrats !  

Ask Xsolla.

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You guys really screwed the pooch on this one.  How many sales have you lost over your purchasing issues?  Heads would roll if this was a real company 

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  • 2 weeks later...

I have to agree, your purchasing system is absurd. Why is there even an additional verification? I've never seen a company that uses some asinine payment system like this.

It speaks volumes about how your entire platform and game works. 1 hour lockout for wrong password entered? Additional verification for purchases that people have to spend days getting past?

Its like BSG thinks all of their customers are 8 year olds who have never used a computer, dont know how to create a password or protect their own bank account.

 

YOU ARE STIFILING YOUR OWN DEVELOPMENT WITH THIS ULTRA HEAVY-HANDED APPROACH TO SECURITY.

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You lost another purchase? My bank account will not update in time to verify my identity. 

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I tried to purchase ETF and kept receiving the Error 3032 message.  After contacting Xsolla via LiveChat I received this message regarding my purchase not going through:

"Safe gaming and secure purchases are of the highest importance to Xsolla. We take online fraud seriously. We have been in contact with the owner of the payment account who has reported family fraud and requested/agreed to permanently block any future access to our payment platform. It means that we are not able to change our security settings for you. Thank you for understanding."

Could anyone shed some light on this topic?

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Same problem here... all payment methods are blocked.

Screw it, I don't have the time and patience to deal with ridiculous customer support from Xsolla.

I have never experienced this much trouble with online purchase.

Looks like I will skip this game until they release it on Steam (if they even will release it on steam...).

I even through about purchasing it on g2a (I hate this website) but then I decided these devs don't deserve my money if their payment method is broken.

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wow what a great way to loose costumers, i sat here waiting for over an hour and nothing is coming through  

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This is absolute horse**** - wtaf are devs thinking? Never seen such a retarded thing in my entire life

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A hassle to buy. Was really excited but this verification process ruined it for me. Think about how many customers theyve lost to this annoying and insulting verification process. You lost a customer, nicely done. 

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Posted (edited)

Cannot buy the game, Xsolla's charge never showed up in my bank statements. What even is this bullshit – why the duck do I have to go through this retarded process in the first place?

Edited by TeaganTan
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The debit amount won't send to my bank, I just wanna play the game I hate this verification method.

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Same problem, the amount wont appear in my online account in the timeframe, so I can't possibly buy the game. I will also note that my bank is able to send me sms code for verification with other payments methods, it's the first time I see such a poo verification process actively preventing me to give you money (maybe its an advanced scam to get cc numbers or smth)

Also, taking a look at the forum, the amount of players who paid and are locked out of the game or website account is concerning to say the least.

It's like you're actively trying to discourage people.

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it has literally been three years since this problem has occurred. I wonder if they even give a poo? I can't just pay a different way, I have been looking forward to buy this game since early 2020 but I can't because of this garbage verification thing.

Just now, SuziL said:

it has literally been three years since this problem has occurred. I wonder if they even give a poo? I can't just pay a different way, I have been looking forward to buy this game since early 2020 but I can't because of this garbage verification thing.

I had to get someone else to pay for it for me then just pay them the money 🙃

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I've tried to buy EFT multiple times on multiple days this verification is 100% the reason why I'm just not going to buy the game.

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You should just use PayPal all you have to do is type in your email to the PayPal account and your zip code

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I tried buying Tarkov, but no matter which way I tried paying (with amazon pay and my card) after verifying, it would say "Pay Now" but not let me click the button. And yes, I was using the official website.

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  • 4 weeks later...

ive been waiting for 2hours and have tried with all 3 of my cards and not a single one would get charged for verification so im not buying the game now, just charge my card like every other game company so i can download and play

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FIX YOUR PAYMENT VERIFICATION SYSTEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! HOW AM I SUPPOSED TO BUY AND PLAY IF YOUR STUFF IS JACKED UP

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  • 2 weeks later...
On 1/5/2021 at 11:51 PM, coleslaw33 said:

I second this. Apparently PayPal works better as well. Finally decided to buy the game and I've been struggling for 3 hours just trying to do that. Finally got AmazonPay to go through but it still goes through Xsolla to verify I guess, it's just spinning on "waiting for payment confirmation". If this actually doesn't end up working I'm not even going to bother buying it. I could've had it downloaded and been playing for an hour now if they didn't have this worthless payment system.

Did AmazonPay work for you?

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