Jump to content
Tomanation

Upgrading Problem

Recommended Posts

Tomanation

Hello. I had the Standard edition of EFT and upgraded on the 14th to EoD. I was under the impression that i would automatically get a bigger stash and all the items would be sent to me in-game yet i received nothing. is there something i need to do after buying this or what. i have contacted support but have yet to get a reply

Share this post


Link to post
Share on other sites
Orbixal
8 minutes ago, Tomanation said:

Hello. I had the Standard edition of EFT and upgraded on the 14th to EoD. I was under the impression that i would automatically get a bigger stash and all the items would be sent to me in-game yet i received nothing. is there something i need to do after buying this or what. i have contacted support but have yet to get a reply

You need to reset your profile Here

How ever doing this will mean your level and gear will be reset.

  • Sad 1

Share this post


Link to post
Share on other sites
Tomanation
3 minutes ago, Orbixal said:

You need to reset your profile Here

How ever doing this will mean your level and gear will be reset.

Now when the pre-order pack is improved, the difference in equipment will be sent via game mail, if the player already has an account.

 

 

 

This was in the patchnotes for 10.5 plus i have had 3 people tell me when they upgraded everything was just sent to them there was no need to go a profile reset

  • Upvote 1

Share this post


Link to post
Share on other sites
Orbixal
1 minute ago, Tomanation said:

Now when the pre-order pack is improved, the difference in equipment will be sent via game mail, if the player already has an account.

 

 

 

This was in the patchnotes for 10.5 plus i have had 3 people tell me when they upgraded everything was just sent to them there was no need to go a profile reset

Well then I would suggest contacting support as it seems the system is not working in your case.

Maybe try re-launching the game and the launcher and see if you have received the items.

  • Sad 1

Share this post


Link to post
Share on other sites
TheWay

@Tomanation

Hello sir,

before the upgrade you were having a full game or a trial key activated on that account?

I am asking because the trial also shows that someone has a Standard Edition.

Share this post


Link to post
Share on other sites
cr4zywolf58

i had a trial from my friend for and i bought prepare for escape and didnt get anything what do i do?

i have not gotten anything from the mail

Edited by cr4zywolf58

Share this post


Link to post
Share on other sites
Tomanation
2 hours ago, TheWay said:

@Tomanation

Hello sir,

before the upgrade you were having a full game or a trial key activated on that account?

I am asking because the trial also shows that someone has a Standard Edition.

I had the Full Game

Share this post


Link to post
Share on other sites
cr4zywolf58

If u bought the game and upgraded from the same account then u will be getting Ur stuff thru the in game mail and Ur stash will get bigger, if u got the 14 day rial version from a friend u need to reset Ur data profile then u will get all Ur stuff.

Share this post


Link to post
Share on other sites
TheWay

@Tomanation

Then as you wrote, you should receive the itmes through the in-game messenger and your stash should get bigger automatically.

If it did not, then please await our support specialists response to your ticket.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...
b38e7c858218a416ef714554dce933a2